Post # 1
Yesterday I started this thread about an issue I was having with the photographer who shot our engagement pictures:
She has made it clear through her emails that she feels she made no mistake, and that my dissatisfaction is not her probem. I have tried to suggest compromises, but she is not interested in trying to resolve it.
So, once I have a few days to cool off about the whole thing, I plan to write a fair and balanced review of my entire experience with her.
Besides Weddingbee and WeddingWire, where can I go to leave reviews of her photography company? She is based around Dallas, if anyone knows of any Texas-specific vendor websites out there.
Thanks so much!
Post # 3
Have you tried filing a claim with the BBB? She might not answer it but at least it will blemish her report there.
Post # 4
I haven’t looked into the BBB yet, but I will. Thanks!
Post # 5
Hm. Turns out they aren’t listed with the BBB. Awesome.
Post # 6
You can also leave reviews on websites like Yelp, Yellowpages, etc. Some people may not check wedding wedding websites for reviews. Another wedding-related website to try is weddingmapper.
Post # 7
You said you found her on Craigslist right? Maybe put up a board posting there. Does she come up on yellow pages and yelp? I would leave them there too.
Post # 8
@hedgeknits: Thanks! I will check those out.
Post # 9
Eh, not sure it’s even worth the effort. She seems like a nobody so I doubt people are going to ravage the internet looking for reviews when she advertises on craigslist and her sessions are “free.”
I don’t understand why she just won’t give you the file, you paid for the image. Did you use paypal? A credit card? What is her refund policy?
And all of this is over like 40 bucks. Her customer service seems really poor, but over 40 bucks, I would just cough it up to a lessoned learned and move on.
Post # 10
I responded in your other post and agree that she should fix the problem. If there was no warning, it’s not right. Rejecting the CC charge might be a good way to go if you can still do it. Call your CC company and ask if you can for the reasons given. Technically, it is not what you ordered!
It sounds kind of bitchy, but I would try to get the last word in and say that you hope that time and experience teach her the finer points of customer service. That at a minimum, perhaps she will put a disclaimer about 8x10s on the site, or contact people when cropping will occur. That it’s unreasonable for you to know things will be cropped if there is no warning. Tell her you love the photos and were all set to give her a good review and referrals until this soured the experience.
Post # 11
@tarlonda: Unfortunately, I paid with a check… It’s already been cashed.
I would love to send her an email trying to get in the last word, but I honestly don’t think it would change anything.
One line from her final email said: “ If you are questioning my integrity, reputation, or business conduct because of not meeting your requests – then any further communication about this would be fruitless.”
So, yeah, she’s kinda not in the mood to hear any criticism.
I left a review on Yelp.com. I can’t figure out how to add a review to Wedding Wire — does anyone know how to do this? I don’t know if you have to add them as one of your “contracted vendors,” or something.