Post # 16
I ordered a mattress on wayfair on May 31st. It still has not been delivered. Their customer service regarding this has left a lot to be desired. They could not tell me for 6 days where it was or when they would schedule delivery. The mattress is located 2.5 hours away at a delivery place that books 2 weeks in advance, so even though when I ordered it it said it would arrive by June 11, I still don’t have a delivery date. If I could go back I’d have ordered from amazon
Post # 17
I apologize if I worded that poorly. I’d totally be okay with buying an unopened one on CL. I just meant a dingy used one… or even a used one is a no go for me!
Post # 18
Yikes! I’ll definitely steer clear of Wayfair then. So sorry you’re dealing with that!
Post # 19
- Wedding: September 2020 - New Hampshire
Don’t do Wayfair. A friend ordered a Casper through Wayfair and it took WEEKS! I also ordered a memory foam gel mattress from Wayfair because I was fed up with our mattress (from fiancé…from boyfriend….from before we started dating like 5 years ago, yeah time for a new one!). They kept moving the shipping around and I got sick of it so I ordered a Tulo! The guy at Wayfair was actually really nice and didn’t charge me to refund it and got it sent back (probably because I canceled it THEN they updated the shipping). But…they took over a month to refund me and I had to reach out to get my ~$400 back. So far the Tulo has been amazing. We got the medium firm mattress. It is a little warm, but I do sleep hot so that doesn’t help. It’s so comfy!!! They took our old mattress away for free, shipping was free. They also brought it inside for us and wore these cute little booties over their sneakers!
Post # 20
Good to know!! I’ll avoid Wayfair at all costs since you’re the second to tell me they suck!
Post # 21
we got our mattress from bed in a box. It’s great. They’ve got different price points and an amazing return policy.
Post # 22
Update: I ended up getting one during a liquidation sale at a local furniture store. I will definitely hang on to this thread though for when we buy a mattress for our guest room. Thank you for all your help!