- 7 years ago
- Wedding: May 2014
That is awful! I am glad to hear that you were able to get your money back.
That is awful! I am glad to hear that you were able to get your money back.
haha, nothing worse than a seller who can’t deal with a bad review
It’s also very unprofessional to give the customer’s full name on this website. Wow, you did yourself lots of favors here!
You haven’t exaplined why you sold her something in “Excellent” condition and then sent her something that was ripped to shreds?
Can you explain that? You should have handled this privately with her and done everything you could have to make it right.
@white-organza: Frankly, the way you are handling this even now is a turn-off to me. You made a mistake and sent her a dress that was not up to the standards of the one you claimed to be selling–that much is clear. She has a right as a customer to share her experience without you sending other alleged “happy customers” to try and make her seem dishonest. You admit that you made a mistake, and I don’t blame her for not trusting you to send her a refund in a timely manner. Why would she trust you at all at that point? You expected her to take your word for it, send you the dress back, and then hope that you were being honest this time in telling her she’d get a refund?
If you really want to make this right, how about you refund the customer for the shipping she had to pay to send the wrong dress back to you? That would be good customer service; an apology and a full refund, not stalking someone and trying to discredit them.
Okay @white-organza let me get this straight: You made a mistake…and are attacking the customer you made a mistake for? You sent her a dress that wasn’t as described, you admit that, so she’s not lying. It sounds like you did try to make it right (good on you for that), but she had every right to leave negative feedback and to file a dispute. You only have so many days to file a dispute and you wanted her to wait until after shipping the dress back to get a refund, so she was protecting herself. I would have done the same. Maybe the reviews above where written a customer, maybe by yourself, but they were written by the same person, that’s obvious. Plus even as a satisfied customer I think you are asking a lot asking them to go around leaving positive reviews to discredit a customer who has a real complaint. Also, you had time to write to all these different customers asking them to leave positive reviews, but you didn’t have time to respond yourself? If this review didn’t turn someone off of ordering with you, your response did. It is horrible of you to put someone’s full name out there…really really bad…thanks for making yourself look way worse…
I have posted my experience on theknot, and if anyone knows another site where I can help spread the word about white-organza, please let me know and I will post there as well. Thanks!
[comment moderated for name calling] Ever heard of objectivity?? Angela had a bad experience with Kassie, and she was understandably upset by it. Why do you all have to jump on the bandwagon, torches in hand and try to destroy Kassie? At least Kassie offered to accept the return. Perhaps she would’ve even offered to replace the dress, had Angela given her a chance. Other past customers provided their honest feedback and you guys jumped on them like an angry pack of wolves…why? Are they not as entitled as Angela to provide feedback?
I have actually met Kassie in person. She, just like us, was recently a bride. She’s a normal person, not a con artist or some sleezeball hiding in a back room trying to make a quick buck. She brought me my dress, since she happened to be vacationing in the same town where I resided. She allowed me to try the dress on in her hotel room and inspected it thoroughly before buying. We’ve exchanged wedding pictures since then and I happily and continuously refer people to her. Like I said, she’s just a normal girl, with a passion for wedding dresses, trying to help out other normal girls get the dress of their dreams for less. If you don’t trust buying your dress of the internet…DON’T. But don’t come on here and try to put an innocent person out of business just because you have a strong opinion on someone else’s post.
@lallen0628: Have you actually seen the photos of the gown Kassie sent? I mean really looked at them? What kind of seller would send a gown in that condition? Sure, she could claim it was a ‘mistake’ but think about this: It actually takes A LOT of concentrated, hard work to package up a wedding gown. It’s not like selling a petticoat where you could accidentally grab the wrong one. You have to take your time and fold it up very carefully so that it will fit correctly in the box (especially a gown as big and heavy as the one I purchased). She would have been looking at the gown the entire time she was wrapping it…And let me tell you, this gown had CHUNKS of flowers, sequins and tulle literally HANGING off of it. How could she not think to herself “Oh! This gown is a totally destroyed POS! It must be the wrong one – I better go get the correct gown that *hasn’t* been put through the wood-chipper!” Answer: She wouldn’t, because she already knew exactly which gown she was packing up. It would truly be impossible for Kassie to wrap that big wedding gown without the glaring wreckage staring up at her – She had to realize what she was packing. So in my book, she’s either a seller who is totally amoral and dishonest, or (if you actually believe her) completely incompetent.
Yep, I’m upset. I’m upset that I’m STILL out $51, the return shipping fee which Kassie refuses to reimburse. $51 that could have gone toward other wedding expenses. If Kassie really sent the dress to me through an honest mistake, then why did she ignore every single email I sent asking her to pay me back for the return shipping fee? Because she was mad that I filed a Paypal claim? Well too bad! That’s what happens when you send a bride a gown that is totally and completely trashed. If the roles were reversed, would SHE have trusted ME to reimburse her after I received the gown back? No, I don’t think so.
white-organza.com is a horrible bridal gown re-seller:
1) She sent *THAT* dress and tried to pass it off as a mistake, when she was really just hoping I would accept it as-is, and hopefully be unaware of my rights as a Paypal buyer.
2) Mistake or no, she *still* refuses to reimburse me for the $51 it cost me to send it back to her.
3) When she found out about my review here and on theknot, she attacked me personally and gave out my full name.
4) She takes no responsibility for anything – EVERYTHING is someone else’s fault.
One more question for you, lallen0628: Why are there no reviews about white-organza.com from you on the internet before now? If you bought your dress from Kassie, you would surely know that there were no reviews anywhere on the net to be found, yet you didn’t have anything to say about white-organza until now (aside from all the friends you referred). As an online bridal re-seller, you would know that she needed online reviews more than anything else, right? But again, no reviews from you before now. Yeah.
Brides, I truly hope you will stay far away from this woman and her store.
P.S. “Other past customers provided their honest feedback…” LOL
Oh my gosh, I am SO SORRY this happened to you! Thanks for the heads up!
I had already ordered a Monique Lhuillier gown from White Organza when I read this. As you might imagine, I was incredibly anxious and felt so dumb for not doing more research before buying. I thought I had just snagged my dream gown for a bargain, but this post made me feel like I had been caught in a scam.
But I just received the dress today. It is the most beautiful dress I have ever seen. It is just perfect so I’m extremely happy and relieved.
Wedding planning has turned me into a bit of a psycho. I can’t imagine how insane I would have been if the dress arrived in the kind of condition your’s did. It sounds like Kassie messed up in your case. For what it’s worth, she did a pretty good job communicating issues with my gown and was responsive to my email questions. I’m not sure why your situation turned out so poorly. I guess that’s the risk we take when we buy a pre-owned or sample gown.
I only had one post because I’ve never felt the need to post about anything else before.
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