(Closed) white-organza.com – Bad experience!

posted 8 years ago in Dress
Post # 17
Member
2624 posts
Sugar bee
  • Wedding: May 2014

That is awful! I am glad to hear that you were able to get your money back.

Post # 18
Member
330 posts
Helper bee
  • Wedding: April 2013

haha, nothing worse than a seller who can’t deal with a bad review

Post # 19
Member
694 posts
Busy bee
  • Wedding: May 2012

It’s also very unprofessional to give the customer’s full name on this website. Wow, you did yourself lots of favors here!

Post # 20
Member
152 posts
Blushing bee
  • Wedding: June 2013

View original reply
@white-organza:  Why did you put her full name?? So unprofessional…

Post # 21
Member
152 posts
Blushing bee
  • Wedding: June 2013

@AngelaNDave:  WOW… I am so sorry you are going through this… I hope everything works out.. and if your review wasn’t an eye opener… the store’s comments and fake 1post clients sure did for me…

NAMASTE!!!

 

🙂

Post # 22
Member
1979 posts
Buzzing bee
  • Wedding: March 2014

View original reply
@white-organza:  This response does not address the concerns of your customer, whose dress was UNWEARABLE upon receipt.

You haven’t exaplined why you sold her something in “Excellent” condition and then sent her something that was ripped to shreds?

Can you explain that? You should have handled this privately with her and done everything you could have to make it right.

Post # 23
Member
1221 posts
Bumble bee
  • Wedding: August 2015

@white-organza:  Frankly, the way you are handling this even now is a turn-off to me. You made a mistake and sent her a dress that was not up to the standards of the one you claimed to be selling–that much is clear. She has a right as a customer to share her experience without you sending other alleged “happy customers” to try and make her seem dishonest. You admit that you made a mistake, and I don’t blame her for not trusting you to send her a refund in a timely manner. Why would she trust you at all at that point? You expected her to take your word for it, send you the dress back, and then hope that you were being honest this time in telling her she’d get a refund?

If you really want to make this right, how about you refund the customer for the shipping she had to pay to send the wrong dress back to you? That would be good customer service; an apology and a full refund, not stalking someone and trying to discredit them.

Post # 24
Member
381 posts
Helper bee
  • Wedding: June 2012

Okay @white-organza let me get this straight: You made a mistake…and are attacking the customer you made a mistake for?  You sent her a dress that wasn’t as described, you admit that, so she’s not lying.  It sounds like you did try to make it right (good on you for that), but she had every right to leave negative feedback and to file a dispute.  You only have so many days to file a dispute and you wanted her to wait until after shipping the dress back to get a refund, so she was protecting herself.  I would have done the same.  Maybe the reviews above where written a customer, maybe by yourself, but they were written by the same person, that’s obvious.  Plus even as a satisfied customer I think you are asking a lot asking them to go around leaving positive reviews to discredit a customer who has a real complaint.  Also, you had time to write to all these different customers asking them to leave positive reviews, but you didn’t have time to respond yourself?  If this review didn’t turn someone off of ordering with you, your response did.  It is horrible of you to put someone’s full name out there…really really bad…thanks for making yourself look way worse…

Post # 27
Member
1 posts
Wannabee
  • Wedding: November 2011
Post # 28
Member
11 posts
Newbee

[comment moderated for name calling] Ever heard of objectivity?? Angela had a bad experience with Kassie, and she was understandably upset by it. Why do you all have to jump on the bandwagon, torches in hand and try to destroy Kassie? At least Kassie offered to accept the return. Perhaps she would’ve even offered to replace the dress, had Angela given her a chance. Other past customers provided their honest feedback and you guys jumped on them like an angry pack of wolves…why? Are they not as entitled as Angela to provide feedback?

 

I have actually met Kassie in person. She, just like us, was recently a bride. She’s a normal person, not a con artist or some sleezeball hiding in a back room trying to make a quick buck. She brought me my dress, since she happened to be vacationing in the same town where I resided. She allowed me to try the dress on in her hotel room and inspected it thoroughly before buying. We’ve exchanged wedding pictures since then and I happily and continuously refer people to her. Like I said, she’s just a normal girl, with a passion for wedding dresses, trying to help out other normal girls get the dress of their dreams for less. If you don’t trust buying your dress of the internet…DON’T. But don’t come on here and try to put an innocent person out of business just because you have a strong opinion on someone else’s post.

 

 

View original reply
@AngelaNDave: I’m really sorry you had a bad experience. It was quite unfortunate. I hope you find the dress you’re looking for. I would recommend talking to Kassie about the dress and seeing if you can come to an agreement, but if you are past that, I can make another suggestion. The dress you are interested in was on sale at http://thesampleroomny.com/ . I saw it in person sometime in June. It may be gone by now, but its worth asking. They had a few other Lazaro dresses as well.

 

Post # 30
Member
1152 posts
Bumble bee
  • Wedding: October 2014

Oh my gosh, I am SO SORRY this happened to you!  Thanks for the heads up!

Post # 31
Member
1 posts
Wannabee

I had already ordered a Monique Lhuillier gown from White Organza when I read this. As you might imagine, I was incredibly anxious and felt so dumb for not doing more research before buying. I thought I had just snagged my dream gown for a bargain, but this post made me feel like I had been caught in a scam. 

But I just received the dress today. It is the most beautiful dress I have ever seen. It is just perfect so I’m extremely happy and relieved.

Wedding planning has turned me into a bit of a psycho. I can’t imagine how insane I would have been if the dress arrived in the kind of condition your’s did. It sounds like Kassie messed up in your case. For what it’s worth, she did a pretty good job communicating issues with my gown and was responsive to my email questions. I’m not sure why your situation turned out so poorly. I guess that’s the risk we take when we buy a pre-owned or sample gown.

Post # 32
Member
2 posts
Wannabee
  • Wedding: July 2014

I only had one post because I’ve never felt the need to post about anything else before.

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