(Closed) Work in customer service? POST YOUR GRIPE HERE!!

posted 8 years ago in Career
Post # 3
Member
489 posts
Helper bee

SO works at Target and I am sure his ‘idiot comment’ list will grow as it gets closer to Christmas. He always says “Yes customer, I work here, that is why I know more than you.” haha

Post # 4
Member
1871 posts
Buzzing bee
  • Wedding: February 2011

I USED to work in retail (although not customer service) and the cell phone thing would drive me up the wall. NO ONE–I don’t care how good you *think* you are–can talk on the phone and do a transaction at the same time.

Post # 5
Member
1940 posts
Buzzing bee
  • Wedding: July 2010

I’ve worked in a variety of pharmacies that have drive thrus.  A pharmacy is not McDonalds!  We can’t magically have the prescription ready in 30 seconds.  When I need to give you important information about a drug interaction (especially really major issues that could harm you!), allergy issue, etc, listening to your radio or talking on your phone is unacceptable.  I’m not giving you a hamburger – I’m dispensing a medication that if taken incorrectly could seriously harm you! 

I refuse to wait on people (either inside the store or at a drive thru) who are on cell phones.  You wouldn’t go to your doctor’s office and talk on the phone during a physical exam – don’t do it at the pharmacy!

Post # 6
Member
569 posts
Busy bee
  • Wedding: March 2012

I run a chocolate store and have those “duh” moments all the time. Last week a regular customer yelled at me for charging him sales tax. He swore up and down that I’ve never charged him sales tax before. I’m not sure what offended me more:  his craziness or his rudeness.

Post # 7
Member
1480 posts
Bumble bee
  • Wedding: December 2010

I worked in retail for over six years and as a server for two and vowed never again. I truly believe that as part of their high school education, all teenagers should have to work a certain number of hours in a service industry so that they can see what it’s like to be on the other side of the counter. I think if people had more empathy for service workers, the number of crappy mean, rude customers would not be nearly so high.

I once worked with a pampered housewife who had a once-rich husband and she never had to lift a finger before. I guess they fell on hard times because she ended up working as a sales clerk at a department store with me. She used to clock in at the start of her shift, then disappear for the entire rest of the day. Sometimes we’d find her shopping out in the mall. Once we found her sleeping on one of the couches out in the mall. When she was actually in the store, she never did any work. And the manager was so desperate for employees that he still didn’t fire her. Unbelievable!

Post # 8
Member
176 posts
Blushing bee
  • Wedding: September 2009

I used to work in a call center for a company that owned and serviced pay phones in jails and prisons across the United States. The families of inmates had to set up accounts with us to be able to receive phone calls from the jail or prison.

I talked to a lot of people who were paying $20-$25 for a 15 minute phone call. Long distance rates were even worse. One lady accepted phone calls from Angola (in Louisiana) but lived in another state, and she was putting $25 on her account with us every single day to be able to talk to the inmate.

I got cursed at many, many times because of the call rates. I got screamed at and called incompetent because we stopped servicing the Cook County Jail in Illinois. I was called all sorts of names by a woman in California because I didn’t know what CYA stood for.

It was an awful job. I quit after five months.

 

Post # 9
Member
1294 posts
Bumble bee
  • Wedding: January 2011

I work at the customer service counter at a supermarket. It drives me bonkers when people insist on calling out lotto numbers for you to input manually instead of filling out the flippin’ lotto cards, the proceed with getting pissed at you because you typed in a number incorrectly! Use the f*$%^#g card, that’s what it’s there for.

Oh, and people who return half of a product without a receipt. 

And cell phones make me want to bitch slap customers….

Post # 11
Member
5993 posts
Bee Keeper
  • Wedding: May 2010

‘idiot comment list’

when i was an account manager for a private parking company i once had someone phone on a monday morning asking “why did you lower the ceiling on the market street carpark over the weekend?”

so i look outside my sydney corner office window to the market street carpark to confirmed that yes it was a 18 floor building plus 6 levels for cars and yes it was made out of concrete and steel which meant it was impossible to change any of the levels, especially over the single weekend

my response” we didnt lower the ceilings, we raised the floors”

Post # 12
Member
489 posts
Helper bee

@eloping: Haha that’s funny! People can be so retarded.

Post # 13
Member
5993 posts
Bee Keeper
  • Wedding: May 2010

i actually use to keep a list but that was years ago

i do remember one customer phoning…. now note that our monthly parking bay fees was for the parking bay/spot per month.  so anyways this guy phones and says hes just down graded his car from a medium sized sedan to a small compact so whats the new monthly charge because he has a smaller car.  he was surprised to hear that as the parking bay didnt get any smaller there was no change to the monthly charge

Post # 14
Member
171 posts
Blushing bee
  • Wedding: October 2012

@pumpkinpatch: I can sympathize with your SO. I work at Target, too, and I have a new “people are idiots” story after every shift. Gotta love retail.

Post # 15
Member
3041 posts
Sugar bee
  • Wedding: May 2010

I was once chewed out by someone who ordered the wrong color. The color he ordered was printed all over his reciept, so it was hard to NOT notice the color before buying. So when he got his order he says “You sent me the wrong color”.  He emailed us to change the color a few days later & I had already mailed it. He wanted me to pay all shipping & arrange a pick up & if we didnt, he’d talk badly about us. he yelled the entire time. He ordered it wrong & YELLED at me & then wants me to jump thru hoops & pay for his mistake.

I also hate when customers ask me “are you sure” after I’ve told them twice already & tell them I’ve worked there for 4+ years. 

Post # 16
Member
489 posts
Helper bee

@bookwormbride: Oh, the good ole Tarjay! I can’t stay away from that place, on not just because of SO. He just looks so scrumptious in those red shirts and khakis! haha

 

 

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