Post # 1
I’m getting a new e-ring for my anniversary in February. We got the setting made by Star Gems and a beautiful 1 carat lab diamond from a different place. It’s so pretty. I can’t wait to wear it.
My husband took them to the jewellery store today to get the diamond set and they said that it might break when they set it and they will not cover the costs. That’s the first thing they said to him.
I got my original engagement ring custom made at this store. Their work is high quality, but their customer services and after care is shocking.
I was not going to go to this jewellery store again, but I thought setting a stone would be easy, so I thought I’d use them for this small job and take future bigger jobs elsewhere.
I’m wondering if it’s normal for jewellery stores to say this kinda thing to you?
I realise my Star Gems ring is a bit flimsy, but I was intending to wear it until it started to break down and then get the setting made elsewhere at a higher standard (if I was still in love with the ring, because I keep changing my mind in my e-ring design).
I just wasn’t expecting to it to break before I could wear it. It was cheap being from Star Gems, but so pretty and I’m so excited to wear my new ring. Now I’m worried they will break it.
Do stores usually warn you they might break your jewellery and not accept any liability?
Post # 2
I can see a lot of jewelers not wanting to set a stone which didn’t come from them into a setting which also didn’t come from them.
Without seeing the ring we can’t tell you if it is actually flimsy and likely to break, it is probably just that the jeweler doesn’t want the liability involved in a setting that they didn’t make.
I’m sure other places will do it but you might have to call around.
Post # 3
The ring doesn’t look flimsy in photos, just compared to the ring the jewellery store made is feels more delicate. The gold is thinner in the basket and also thinner around and underneath the halo.
They took the ring and said it would be set by Friday. I just hope it will still be in one piece.
Post # 4
I would think if anything, they might break the basket. If so, they can easily fix it. I agree with pp, they just don’t want to be liable for things they didn’t make or source.
Post # 5
I mean I think its pretty typical for the store to not accept liability for a piece that they didn’t make. The ring is really pretty!
Post # 6
Wait so they told you they might break it and you left it with them anyway?
Post # 7
I don’t find that strange, it’s all about liability. That said, I wouldn’t have given more business to a jeweler you haven’t been 100% happy with in the past.
Post # 9
Husband left it with them 🙁 I was at work. I didn’t want to go in there because I didn’t like the way they spoke to be when I had my engagement ring made. They made me feel stupid. I’m hoping this comment is just another way to make their customers feel bad.
Hindsight is 20/20. I should have taken it to another jewellery store, but so many in my area are dodgy and untrustworthy. These guys are the sharpest spoon in the toolbox.
Post # 11
I live in a country renowned for bad customer service. Jewellery is big business where I live and high prices and bad quality are normal.
Post # 12
I suspect we live in the same place! X
Post # 13
My jeweler is excellent! I’ve been going there for over 20 years and their goldsmiths are the best around. But even they will absolutely tell you things like this when you drop off a piece to be worked on. If you didn’t buy the piece there then you automatically have to sign a liability waiver no matter what. It’s a perfectly normal thing.
Post # 14
It’s a lovely setting! I realy like the shape of the halo, and it’s going to be super pretty when your stone is set.
As PPs mentioned, it is pretty normal for a jeweler to warn you of possible breakage when setting a stone or when dealing with a setting and/or stone they did not create or source. I am sure it is more of a liability thing for them: as in, they want you to be aware of the normal risks and possible worst outcomes. If the worst happens and the setting breaks, they should be able to fix it. But they will probably charge you for it. In contrast, if they had made the setting and it broke while setting the stone, they would probably fix it witnout charging you.
I am sure they didn’t mean it as a comment on your setting or to indicate that your setting looks cheap or flimsy. (Because it definitely does not look either of those things!)
I’m sending good luck vibes your way through the interwebs. I am sure everything will go well, and that you will have a beautiful ring by Friday!!
Post # 15
Whereas they could have worded things differently, if the stone and setting are not from that store, you should have had the stone and setting insured before leaving it with ANYONE. Accidents happen, sometimes things break or are damaged, and the store simply chose a really awful way of saying that they won’t pay for the damages if something unexpected happens. No store would. It needs to be insured by an outside agency because the store will not take responsibility for the unexpected.