Post # 1
Chat start time
Jul 19, 2010 7:23:23 PM EST
Chat end time
Jul 19, 2010 7:41:36 PM EST
Duration (actual chatting time)
info: Please wait for a site operator to respond.
info: You are now chatting with ‘Christine’
Christine: Thank you for contacting customer support. How may I help you today?
amy bidlingmaier: hi
amy bidlingmaier: yes, I recently ordered the black beaded plate chargers
amy bidlingmaier: I wrote in to ask what to do about the smell on these plates…
amy bidlingmaier: horrible… musty smell
amy bidlingmaier: It was suggested to put them outside for 24-48 hours
amy bidlingmaier: didn’t work.
amy bidlingmaier: I’ve been storing them in the garage and had to move them because they have made everything in the garage smell musty
amy bidlingmaier: including my clothes I am wearing now….. from touching them
Christine: this smell is from the wet paint
amy bidlingmaier: What in the world is that all about?
amy bidlingmaier: ok… from the wet paint….
amy bidlingmaier: what to do?
Christine: have to put it outside for a few more hours
amy bidlingmaier: everytime it gets hot outside (which is everyday in KEntucky….) my house gets musty.
Christine: than there will be no more smell
amy bidlingmaier: It’s been 3 weeks!
amy bidlingmaier: Thesse plates have been living outside period….
amy bidlingmaier: I haven’t even been able to bring them in the house.
amy bidlingmaier: check my order status… you will see how long I”ve had them
Christine: Let me check this for you, hold on please.
amy bidlingmaier: something is terribly wrong w/ that paint
amy bidlingmaier: I’ll hold
amy bidlingmaier: .
Christine: Let me check this for you, hold on please.
amy bidlingmaier: ok
Christine: for chargers, this is the same for all chargesr. due to our’s is fresh from the factory sealed, the lacred smell is unavoidable. to get rid of it, time is the only solution. open the box, take out the charger, and let it sit in open air for a few days and it’s solved.
amy bidlingmaier: OK, once again… it’s been weeks.
amy bidlingmaier: it’s not getting better
amy bidlingmaier: and it’s latchign onto other things in my home
amy bidlingmaier: so, now that I’ve been on hold for this answer…. whoever told you to tell me that is avoiding the issue.
amy bidlingmaier: I’m not happy
amy bidlingmaier: There is something wrong w/ that plate.
amy bidlingmaier: big time
Christine: if you put it up to your nose and smell, it’s not going to go away. but after few days, the small is light and hardly noticeable. that is the only thing that can be done with the cahrger.
amy bidlingmaier: do not tell me to put it outside again, because if I put it outside It’s a lawn ornament, not a charger plate.
Christine: this is the same with all chargesr. regardless how happy you are, this is the way chargeres work.
amy bidlingmaier: I have chargers… none of them leave an entire 600 square foot garage in absolute disgusting smell
amy bidlingmaier: I’m so happy to have you tell me how chargers work… they stink up the place and you put them under plates to serve food over.
amy bidlingmaier: Makes no sense and I think your customer service department has well outdone themselves. I’ll be contacting the better business bureau and blogging my experience w/ you Christine… I”m sure it’s more like Arianna Muhammad.
Post # 3
That sounds terrible! I hope you are able to return the chargers and get your money back.
But um, that last line you wrote her was kind of unnecessary, she’s just a customer service rep trying to do her job as she is told to (whether she is from another country or not).
Post # 4
Also a bad review of a company helps no one if you forget to name the actual company..
Post # 5
I was totally with you up until the racism. Frustrated or not, that’s never ok.
Post # 6
So I’m not usually one to call fellow bees out but…
You completely de-base your arguement when you stoop to name calling. I’m sorry your plates smell but is it worth totally going off at some helpdesk associate who is more than likely given a script to follow when a customer calls with the very same complaint you have?
Next time, ask to speak to a manager or ask who an appropriate contact is to escalate and resolve your complaint.
Post # 7
By the way, if it really is the paint that causes the smell, putting them outside in the heat or in a hot garage was probably the worst choice. They need to go in a basement or an airconditioned room with strong ventilation.
If you have to, put them in the garage (not in sunlight) with a fan on them at night (when it’s cooler)
Post # 8
@Amy in Kentucky:
Amy, I hate when I get out of the country customer service happened to me with my Dell computer I had warranty and home service in case my computer failed however I had to dismantle my computer and try to “trouble shoot the problem for 2 hours before they sent a technician out”
Charger plates due to the lacquer paint have the smell of spray paint .The only way to solve the situation is by having them outside in exposed air not inside a garage one by one . The charger plates need to be vented for about one entire day 24 hours. The sun and the humidity will bring out the smell more however this is the only solution. place them in under a shaded area. Have you attempted to wash them and then vent them outside
However if after the charger places are placed in open vented area outside away from enclosed areas the smell persists it could be hazardous to your health since you are in taking the fumes its like kneeling down and placing your nose behind your car muffler .
The lacquer paint might also have high levels of lead dangerous if you are having children in the wedding.
Email the Better Business Bureau you will need the company name and telephone number. Write about the delivery date
The best solution is to return all the items and get new ones. Or just get your money back and go else where not sure when your wedding is however when October comes around Jcpenney always has gold/red/silver charger plates for sale.
Post # 9
I didn’t take the comment as racist. I think we’ve all had the experience where you call corporate in “Michigan” and you’re really talking to someone in India you can’t really understand, which I think is what she’s referencing…
Post # 10
@MissDallasCowboy: but the point is can the customer service rep really do anything about that? She is on the bottom of the totem pole just doing her job as best she can. That comment did nothing to help the situation, it just served to get the OPs frustration out.
Post # 11
Totally agree with @babyboo.