Post # 1
Me, my mom and my Fiance went to Applebee’s to eat dinner last night. It was the same one we always go to, and normally its great. This time, not so much. Not at all, actually.
The waiter was this younger (mid 20’s) guy. Kinda cute, but in the really arrogant and cocky sort of way. He came by and got our drink orders, my mom got a margarita and wme and Fiance got a milkshake. He brought her margarita… And we didnt get our milkshakes till like 10 minutes later. Then he forgot our straws, and when we finally got him back over to our table and told him we needed straws he said “oh sh*t, I forgot.” So then we got our straws, and he comes back a few minutes later and takes our order. Fiance also gets a beer. About 15 minutes later the bartender finally walks over and asks if it was for our table. Apparently the waiter ordered it, but then just left it sitting on the counter and walked off to talk on his phone.
When we get our food, the waiter disappeared AGAIN. He didnt come by the entire time we were eating to ask how it was or if we needed anything else. Everytime we looked around for him he was sitting in a different spot talking on his phone or texting. Fiance wanted hot sauce to put on his burger. Refused to eat it without it. He didnt get his hot sauce till me and my mom were already done eating. The waiter came by and gave us a check. Didnt ask if we wanted any dessert. Didnt ask if it was all on the same check. Just dropped off the check and left. We sat there for a while (we needed to go boxes) and after about 10 more minutes we had to get up and walk over to the host and ask him if he could go get us some boxes because our waiter was sitting talking on the phone again.
Our total was $47 and some change. We left a $50. I didnt feel he deserved any more than that. We’re not confrontational people, or we would have said something directly to him or the manager.
How about you bee’s? If you have a bad dining experience do you say something to the server?
Post # 3
I wouldnt have left anything. On top of that, I would have definitely told a manager.
Post # 4
I wouldn’t have left a tip at all and probably would have pointed out to a manager that you saw him several times texting/on his phone – I bet that’s something they’d want to know!
We had one bad experience at a bowling alley. They kept trying to get us to order food, we could only ask ‘our’ server for shoes/new game/paying – even though other people were standing there and our server was off elsewhere (so they would make us stand around and wait for her, instead of helping us). Then the bill came and it had a tip line on it. We have never tipped at a bowling alley before (we never eat at them) and they did not convince us to start.
Post # 5
@hisgoosiegirl: I’ve never even heard of servers at bowling alleys.
Post # 6
It was more than nice of you to leave any tip, since service staff usually pay taxes on their total sales as well as tip out to the bartender, host/hostess, and bus boys. That said, in your situation, I would not have left a tip (and coming from me that is pretty harsh)…
I’d call back to that location and ask to talk to a manager. Explain to them that your expectations were not met, and point out what could have gone better. Maybe this kid is new, maybe he doesn’t care about his job. Who knows. You wouldn’t want future diners to have your experience, and the only way the management will know about his behavior is if someone tells them.
Post # 7
@allyfally: neither had we! It was mostly for the food – but she brought us our shoes, too. Very weird – cause they had them at the counter, but wouldn’t just hand them to us! We had to go sit at our alley and then wait a good 5 minutes for the shoes to be brought over before we could play. So silly!
Plus it was about 3x more expensive than the other alley in town (this one was just right by my apt)…..so we never went back!
Post # 8
I would leave a review about it at yelp.com or something like that. I know most places check their reviews and they are very important to them. Chances are good that the manager will see it and do something about it. And with yelp, you can always update or change your reviews too.
I also hate confrontation, so I prefer the online way, but if you have the guts, call the manager yourself.
Post # 9
@allyfally: wow, that sucks. if i were you, i would have said something to the manager. how else are they supposed to know? that guy should not be serving guests. servers like that who are completely unattentive are only there to “go through the motions” and get a paycheck at the end of the week. they should not be representing that restaurant or any restaurant.
Post # 10
@allyfally: Which location was this? I’ve never really been a big fan of Applebees. I probably wouldn’t have said anything either.
Post # 11
@Natalieh86: It was the Preston one. Over by J-mall.
Post # 12
Oh wow! I have a really bad one. I won’t say the company’s name…it is not a very well know one and is attached to a outdoors sporting goods store.I went with husband and our friends a couple years ago and have not been back since. This is long…
First off… we waited 4 1/2 hours to be seated. So we all hung out at the bar and got drunk on empty stomachs.
We get seated and order our meals. They bring us our salads. Friend told the waiter, “Hunny, I ordered a soup…” He snapped, “It is coming, calm down.” Her mouth dropped!
Our meals come after a good hour…well mine does anyway. I sit there and wait to eat until they tell me to go ahead. My meal was fine. Although it was not great either.
Everyone else gets their food, their baked potatoes are hard as rocks. The guys start throwing them at each other and laughing. One girl’s rice tasted like dirt, the others were cold. One guy’s chicken was raw.
I had enough and asked for the manager. I told him about the wait, that our food was foul and the waiter was rude to my friend. He comped our $300 ticket. I have never had to complain to a manager before, ever.
We still tell our friend “Calm Down!” as an inside joke too.
Post # 13
One time about a year ago, Fiance and I took our daughters to Applebees for a late lunch around 3pm on a Saturday. I was listening to the music they were playing in the background when I heard the song “I wanna sex you up” by Color Me Badd (I think?) Seriously. 3pm at a family restaurant. I wrote an email saying that I’m not a prude and would have enjoyed hearing the song at night when it was just Fiance and I. They never emailed or called me back..
Post # 14
@allyfally: I went to an Applebess recently with my parents and Fiance and had awful service too, very similar to yours. I told the manager about how unhappy we were and he refunded the whole meal, even after we payed our waitress who conveniently decided to show up after we asked for a manager. You are far more generous than I was!
Post # 15
@Cady: Wow, I am not sure I would have waited for 4.5 hour and expected much. Granted I would never wait that long.
Post # 16
YELP that ish!! The manager will likely invite you back as a ‘VIP’, it happens to me often (not shitty service, managers trying to convinve you that their restaurants don’t suck by throwing free food/better tables at you).
@Cady: 4 1/2 hours to be seated?!?! Please tell me where this place is. That’s ridic!
@rubybride718: Do you know the really annoying poppy/techno song ‘Don’t want no short d*** man’ from the 90’s? THAT was playing at my favorite taco truck the other weekend and there had to be at least 4 kids waiting with their parents. Jaw dropper.