Post # 1
Please excuse my complaining but it has to be said so that no other bride can ever feel this way.
It was back in November that I thought I had found the dress, but sadly that wasn’t so. I came back to the store where I had bought the dress they said I could not get a refund on the deposit nor could i put the deposit towards something else (like a mothers outfit or flower girl dresses, it had to be another wedding dress at more expensive price). I looked through their whole inventory and there was really only 1 that I liked, not love just liked. So for me not to loose the deposit, I said that the dress was it (now I’m happy and content).
As the wedding comes near, I get all my necessary accessories, particularly excited about the shoes (shoe size 4 and I actually found it at a local store!). So to make sure that the shoe color matched my dress I called the store asked if I could come in and try the sample dress again with the shoes on. The lady that I was talking to said it should be no problem, she even penciled my name in for 7:30pm. When I get to the store another lady asks for my invoice (I’m thinking why do i need my invoice to try on a sample?). I tell her i don’t have it. We go in the back where all the gowns are I show her a picture of my dress and she steps out for an extended period of time (meanwhile I can see the sample dress right there). To waste no more of their time and mine I try on the dress with the shoes (they’re perfect!) But as I was going to get out of the dress the owner comes in attacking me “this isn’t a flea market… we’ve already served you several times we have other brides to take care of…” Stunned with the way I’m being yelled at, and i’m the type of person that when i get angry instead of yelling back I keep it in but as my anger escaladed instead of fighting words coming out its tears! I START BALLING! I’ve never been so disrespected in my life! And here I thought the wedding dress experience should only bring good tears!
Please be advised ladies, DO NOT do business with this store (IF YOU WANT THE NAME I WILL PM IT TO YOU – ITS IN WOODBRIDGE, ONTARIO). They will turn this happy moment in your life to one of the lowest moments.
Post # 3
That is absolutely inexcusable! Omg, just horrible, I’m so sorry.
Post # 4
First off (((HUGS)))
I don’t live in Ontario, so this store won’t affect me…but I do want to say how pissed I am for you!!! She needs to understand that she can not get away with treating customers that way.
I highly suggest you write her a letter letting her know how terribly she treated you and that you will not allow another bride to endure such treatment. Let her know that you will be sure to post reviews on every resource possible where a bride might be able to decide whether or not to give them her business.
I am so angry about this, GRRRRRRR!
Post # 5
I’m so sorry! That kind of horrible customer service is inexcusable. You should complain to the Better Business Bureau.
Post # 6
I’m so sorry that this happened to you! Could I suggest you repost this in the local threads, theres one for the Toronto GTA area and so that way you know this will be read by the right girls
Post # 7
Wow. Total lack of respect.
Post # 8
I haven’t had a good experience yet with dress shopping. I had horrible horrible experiences at one shop, wasn’t fond of David’s, another shop just wasn’t going to work because it was back home and I didn’t have the time to travel up there, finally got ready to place the order for my dream dress (which isn’t the one I ended up with) at a local shop and right before I placed my order they were seized by the IRS and everything had to be auctioned off in order to pay back the brides that she ripped off, she was using oen brides deposit to pay off another brides dress after she used the original brides money to pay utility bills etc instead of ordering her dress with it. So went to David’s, hated the experience, went to get alterations, hated it and left, and I’m hoping that my first fitting with a highly recommended seamstress today goes well and makes it all better. I hated wedding dress shopping and everything related to it.
Post # 9
I’d write the name here, and on Yelp, and on any other wedding review site that takes your submission.
Post # 10
I was at a shop last Friday trying on dresses and a sweet girl came in all by herself to try on a few gowns. She said over and over that she wanted to look like a princess- super poofy, dramatic and in your face. While that’s not my style, she looked STUNNING in everything she was trying on. My mother and I were chatting her up when she was trying them on and kept telling her how amazing she looked. She was on a budget and everything that she tried on was in that budget. The consultant that was helping her was clearly annoyed that we were commenting how great she looked in the dresses that were all under 600.00. Anyway, time goes on and as I’m trying on my last dress for the evening, I step out and see the girl in a sheath dress- which although she rocked that too, she kept saying it wasn’t her style. Of course, this dress was over 1500.00- so the consultant was going on and on and on about how THIS was THE DRESS. The consultant finally convinced the girl to buy the dress. At first, I brushed it off and figured, maybe the girl changed her mind? She looked stunning in it anyways, so whatever! Then as we are leaving, I see her crying in the parking lot. She was devestated that she just got talked into this dress that she really didn’t want and was way over her budget, but there was no turning back now. I convinced her to go back in and talk with them and see what they could do. They of course went from smooth talkers to CRAZY in a hot minute and totally ripped this girl to shreds about how she should have really thought it through and it’s not their problem she has changed her mind! I wanted to punch out the consultant!!!!! I get that they have a point, but at the same time- they certainly took advantage of this poor girl and played into her bridal insecurities. It made me so sad. 🙁
Ooops, I just threadjacked! My bad.
Post # 11
I think I know exactly which shop you’re talking about…I’m surprised they’re still in business.
You would think bridal shops would be used to the fact that weddings are silly beasts that make people crazy…irrational…emotional and the like.
I had a similar experience with the shop I got my dress in. They were FANTASTIC when I purchsed it…even held a stock dress for me (for 48 hours)so I could make a decision and be 100% sure. After I purchased the dress they were so supportive when we were contemplating changing our date because of family drama…they gave me a shoulder to cry on when I finally broke down because of this (which I rarely do).
BUT when I booked an appointment to try my dress on with my undergarments they treated me like shit. I didn’t get yelled at, but I got ignored and treated like a fool. I think probably because they knew they made no money for this time so why bother.
I’ve booked my 1st fitting for two weeks from now (got major attitude when I booked this because they wanted me to book way back in December…
Salon: “You knwo you are very behind in your alterations and we might not be able to finish in time.”
Me: *thinks to self. Bullshit.
If I dont get treated like fucking royalty at this fitting I am just going to ask for my dress and have it altered elsewhere. I would suggest you do the same.
Post # 12
Wow, that’s so terrible. I live in the GTA too, glad I didn’t go there.
I hate hate hate when people are fake and trying to be all nice just to make a sale and then they’re rude once they’ve accomplished that. It’s not a way to run a business.
Craziness. Maybe at this point they deserve their name to be written all over the internet so brides can actually be warned and their business goes down the drain.
Post # 13
What place is this, I’m from the GTA area too
Post # 15
Not sure if this post will get deleted but the place is called Royalton Boutique.
And thank you ladies for the sympathy and support! I just really hope noone else gets treated this way. And I will post where ever I can to get the word out of their disgusting customer services if you can even call it that – more like harrassment.
Thanks again xx