- 10 years ago
- Wedding: September 2011
Let me start by saying, thank goodness this was not my first time trying on dresses!
I went to a cute little bridal boutique in SoHo last Saturday and two of my bridesmaids came with me. One has been with me to 2 other appointments, the other had just come into town from Boston and this was her first appointment with me.
First off the space was SUPER tiny, but it was street level and there was a nice bench so we sat outside until our appointment time.
I walk in at the appointment time and there is no one I can talk to. I wait 20 min before someone who works there even acknowledges we have entered. She tells us they are running late and we should go grab coffee down the street. I decide to stay since we are still waiting on one of my bridesmaids.
More than an hour after my appointment time, the consultant hands me a form to fill out without even saying anything.
20 min after that she comes back, asks what I want and then pulls some dresses. I still can’t tell if the appointment is starting or not because she keeps disappearing for 10-15 min at a time and never introduced herself.
Finally she tells me to come back to the dressing room and has my friends wait out front telling them they can come back in 5 min.
In the dressing room she corners me and says, “All the dresses YOU pulled are from our trunk show, they won’t fit you. You are too big. So we’ll just hold them up in front of you.”
First off, I’m not that big. I’m 5’8″ and a size 12. I have been able to put on dresses at all other salons I have been to.
Secondly, I didn’t pull a single dress. SHE pulled them all.
I should have left then and there, but I was embarrassed and didn’t know what to say. After sizing me up again, and another bitchy remark or two she told my BMs they could come back.
She got me into one dress (which was hideous). Then she proceeded to hold up dressed in front of me and try to convince me to buy them when I couldn’t even put them on!
Finally, I described the dresses I had liked in the past (which I had told her at the beginning of the appointment). And she said, “Well YOU didn’t pull anything like that.” She also said in a very condescending tone, “It sounds like you like fabric and draping more than details.” So she was also insulting my taste.
So in a last ditch effort I asked, “Are there any other dresses you could put me in?” And she just flat out said “No.”
So I waited over an hour, to be insulted, humiliated, and made to feel like a whale. My appointment only lasted 15 min.
My BMs were disgusted by my treatment as well and told me she didn’t try to talk with them at all when I was getting ready to try on dresses. All the other consultants have been very friendly and nice.
Anyway, just needed to vent about it. I’m considering writing a bad review for them but I’m not sure if it’s worth the effort. I would hate for a bride to go there first and have that kind of experience their first time out trying dresses. If that had been my first dress experience. I don’t think I would have been able to face other salons because I would have assumed all of them carried samples in 0s or 2s.
Thanks for letting me vent!