- 7 years ago
- Wedding: October 2011
My experience with Angela has been one of the worst experiences I have ever had with a small business owner. While extremely polite and communicative in the design process, she was short and rude in other emails, that is, when she bothered to email me back at all. I followed all of her policies (which she can change whenever she wants and you must be ok with it), did everything on my end (booking and paying her very early on), and received a gown that was completely wrong. Her lack of attention to major details shows that she has no regard for her customers, or at the very least, this customer. I am appalled that she sent a dress out with such a major design error, which to her one and only credit, she at least admitted to. Most small business owners would jump through hoops to make customers happy, to go that extra mile for good press, but the impression I get is that this is not of importance to her. This has been a phenomenally disappointing experience that I hope no other bride has to go through. While I realize some people have had good experiences with her, everything I have found online recently regarding her and her work has been resoundingly negative. Needless to say, this is my biggest and ONLY regret in my wedding. For someone who ends every email (when she is getting along with you that is) as “Be Blessed”…she lacks any and all morals with regards to her business. I have never felt strongly enough about an experience with a business to go as far as to create a profile on a website in order to warn others, so hopefully that puts things into perspective for prospective clients of hers. I would never recommend her, or use her again. I am hoping to find some recourse in all this, but that is doubtful. To any future clients, beware, read her contract and realize that if you are not satisfied, little or nothing can be done on your end, and from my experience, I woulldn’t expect much to be done on the sellers end.