- 6 years ago
- Wedding: September 2011
I apologize in advance, this is pretty long…
So I have been meaning to post this story for months now but I have not had the courage to relive it until this point. Even now I shudder when I think of the utter rudeness I encountered with this salon.
I live in Cincinnati, OH and I urge everyone to STAY AWAY from this salon if you live anywhere near the area. I am part of a dance team who used to have this salon as a sponsor. They would do our hair for a big event we have each year and we would regularly go to them for routine dye jobs and snips. For the most part they seemed fine, although very gossipy. They would talk about other girls in front of me, or TO me, girls who I was dancing with at the time. I don’t like to talk about people, especially people I know, so this made me uncomfortable, but I just dealt with it because I know that salons are places for chatter.
I had scheduled my wedding hair appointment (after several failed attempts–they wouldn’t call me back to make the appointment for the day of my wedding after asking several times) with them because I liked the girl who did my hair and I was familiar with them, and I thought everything was fine. Literally a week after I scheduled them for my wedding (which was still 4-5 months out at that point) I found out that our dance team broke ties with the salon. I didn’t know why at the time but I just figured that the reason for it had nothing to do with me and I still got along with my stylist, so I would be faithful and wouldn’t cancel my wedding hair with them.
Fast forward to a week and a half before my wedding. I had scheduled an appointment with my stylist to do a hair and makeup trial. Back when I first scheduled the appointment (months earlier) she had talked about trying my hair a few different ways, some up and some down, as I was not sure how I would want it for my wedding yet. I arrived with my sister, and showed her a bunch of pictures of what I might like to do with my hair. Most of the pictures were updos but there were a few down. She started doing my hair when we heard the front door open. A girl was milling around, obviously waiting, yet nobody was helping her. Finally my stylist went up there (as she was one of 2 people working at the time) and I could hear the girl asking where another sylist was. My stylist (S) said that the other stylist wasn’t in that day. The girl said that she had made an appoinment months ago because she knew she would only be in town for a few days and if he couldn’t do her hair that day then she couldn’t come in at all. So basically the other stylist, who is also an owner of the salon, did not show. Poor girl.
Anyway, my stylist goes back to doing my hair. I asked for some pretty braids to be intermixed in the style, even showing her pictures of what I wanted. What I got were 2 pencil thin braids (one on each side) that you could barely see. When she was finished with the whole thing, which took her maybe 15 minutes total, I looked at the back and it looked like something I have done to my own hair on a regular work day–just a few curls that were pinned up. She didn’t do the bump like I wanted it, she didn’t really do the braids, and it looked like I hardly had any hair because she pinned so much of it very tightly to my head. I was not happy and I thought she could tell but I tried to be polite about it. I, very sweetly, asked if we could still try my hair down but she started giving excuses about where she had to be that evening. I could tell she didn’t want to do it but since I was going to pay her (full price plus tip!) I also had to ask if we were doing a makeup trial. She said that my appointment did not include a makeup trial. WTF!!?? We had discussed that a while back. I think, honestly, that she was taking out some of the grudge of whatever happened with the dance team on me and was screwing me over. I paid and tipped her and left with my sister. Sister had taken a few pictures of it and we looked at them in the car–yeah, definitely NOT what I had been wanting for my wedding. Even though I was disappointed I figured that on the day of the wedding she would put more effort into it and left it at that.
On the morning of my wedding she was supposed to arrive at 8:00 am. My wedding was at 2pm. I woke up just before 7 to make sure she got to the house ok (she was coming to my house to do my hair and 3 of my BMs–plus makeup). I had told her when we scheduled the appontment AND at the trial that since I had 7 BMs plus myself to do I was also going to have one of my BMs, who does hair herself, help out and do half of the girls hair. There was no way that one person could do 8 girls’ hair and makeup in under 5 hours!
I went downstairs, phone in hand, and milled around, waiting for the hairdresser to show. My 2 sisters and a couple of the other BMs stayed at my house that night to be ready when the stylist came. 8:30 came and went. The rest of my BMs showed up and still no hair dresser. My Bridesmaid or Best Man who does hair, B, was starting to do other BMs’ hair and while she was doing that I started working on putting in my extensions, as I knew we would have less time since the stylist still had not shown up. I had called her at 8:30 to make sure she wasn’t lost but I got no answer. I waited until 9am to call the salon. When someone answered, it was a name that I did not recognize. I asked if S (my stylist) was there, receptionist said no. I then asked if either of the owners were there, because I knew them as well. No, they weren’t. I told the receptionist my situation, calmly and politely, and asked if she would call S because maybe I had the wrong number for her or something. She said she would.
Let me interject here–I still think it’s odd that neither S nor the salon ever called me that morning to ask for directions or anything. I KNOW they had my number because they always called me to confirm any appointments I had a day ahead of time. They had called me 2 weeks earlier to confirm my hair trial, so I KNOW they had my number on file…
At this point it was nearing 10:30 and I had a lot to do before the ceremony so I asked B if she could stop doing the hair of another Bridesmaid or Best Man and could start on me. The whole time I had my phone on me, expecting a call from S, asking for directions–never got one. I realized I had to make a fast decision, so I called a coworker of mine, who does hair on the side, and got her out of bed to come over and help do the hair of some of my BMs. She showed up in record time and between my Bridesmaid or Best Man and my coworker we were finally getting hair done!
While B was doing my hair, I got a call back from the receptionist. Apparently she had called S and S told her that she had been calling me all morning….. uhh….no she hadn’t. My cell phone was by my side the whole time and I never received ONE call from her–or anyone for that matter. No voicemails, either, or text messages. She was starting to get snippy with me but I kept my cool. It was now 11:30 and I knew that by the time the stylist got to my house (if she left right at that moment) she would have maybe 30 minutes to do anything and it wouldn’t be worth anyone’s time or effort at that point. I told her that we had utilized a plan B and we would not need her services, but I thanked them.
I thought that was the end of it–I mean, I could have gotten REALLY pissy, it being my wedding day and my stylist not showing up at all, but instead I had decided that nothing was going to ruin my day and that the show must go on. My friend, B, did an AMAZING job on my hair–I mean seriously, it was a million times better than my hair trial–and I did my own makeup, which was probably a better decision anyway because I’m really particular about it and the stylist tends to go really, super heavy on makeup sometimes, which I did not want for my wedding.
The day went well, aside from a few other small speedbumps, but overall I couldn’t have been happier and it couldn’t have been more beautiful.
The next day, as my new husband and I were boarding the plane to go on our honeymoon, I decided to check my phone one last time before I turned it off. I noticed that I had a message on Facebook and decided to check it. It was from one of the salon owners, and it was NOT friendly. Here is what she told me (and I noticed that she sent it THE NIGHT OF MY WEDDING!!!):
[my name], knowing you for the past 4 or so years, I’m truly surprised at the fraud you perpetrated on me, my business and my employee. If you think we are not aware that you had this planned in advance, you are sorely mistaken. Expect an invoice from us for the work S has completed for you to date. All you had to do was contact us as an adult and explain you had found a grilfriend who would do the wedding hair and makeup work. Instead, you concocted a scheme of lies and deception to make it seem that S was at fault. I’m ashamed for your lack of honor. You have stolen a major portion of a single mother’s paycheck… think about her three little children while you are honeymooning. And expect to hear from me. Sincerelyl, J, Owner and Managing Director, Perfections Salon 9/date/2011
First of all, I did not know her for 4 years, I had only known her for one–she was mistaking me for a past dancer. Secondly, WHY WOULD I WANT TO SABOTAGE MY PLANS ON MY WEDDING DAY??!! Why would I have paid for a hair trial 2 weeks earlier (not cheap, either) if I wasn’t going to go through with it? AND I had TOLD them, several times, that a friend was going to help out because it was too much work for one person. FRAUD??! How was this fraud?? Are they feeling like it’s ok to blame me because I didn’t go all bridezilla on them?? I could have ripped them a new one but I chose to go the nice route, since it was my wedding day, after all. The woman who contacted me (the owner) had always been so nice to me up until this point and she hadn’t had any part of the wedding day plans (and wasn’t even there the day of the trial), so where was this coming from?? AND she sent it on FACEBOOK, even though she has my real email address. How professional…
Obviously I was very upset and confused but my husband helped to calm me down and realize that I did absolutely nothing wrong and that we were just going to go and enjoy our honeymoon and not think about it. That is exactly what we did and I didn’t think about them, all I cared about was the beach, the mai tais, and my new husband 🙂
When I got back I finally asked my coach what had happened with the salon. She told me the whole story, which was pretty similar to my own. In a nutshell, the same stylist, S, used to do my coach’s hair. One day she told my coach to come into the salon before they opened so she could do her hair. They are known for doing dry cuts, but as she had just dyed coach’s hair and it was wet, she did a wet cut, seemingly because she was trying to rush my coach out of there before the owners saw her. Well, they did come in and instead of getting mad at the stylist, they YELLED AT MY COACH!!!! WTF??! Somehow it was HER fault. Instead of handling it like any normal business owner would, they yelled at her, continually, but it didn’t stop there. There were phone calls, emails, etc, all yelling at my coach. I know there are more details than this, but without going on for pages and pages, I just wanted to give you an idea of how psycho they are.
So after I found out what happened I decided to respond to the first message from the salon. I was very polite in it, yet to the point. I clarified that I had never gotten any calls from ANYONE at the salon (until i called the front desk) and that there was no “plan” to ruin my stylist and screw her out of money.
I got a scathing reply saying that they all “were there when she called” and that they would be sending me the bill. (Said bill never came, and even if it did there is no way in hell I would pay it.)
I sent all of this information to the father of one of my BMs who had been with me all day, because he is a lawyer. After reviewing it all he said that I did nothing wrong and there is nothing they can do to me, especially as I had not signed any contract.
So basically J, the salon owner, was accusing me of things that I had no control over. Who in their right mind would want to screw over any of their plans on their wedding day?? I had been so good to them and so loyal, yet this is how they treated me. I’m sure a lot of it had to do with what happened with the dance team, but why in the world would they take it out on me ON MY WEDDING DAY?!!??? Obviously this business is not run very well and I don’t see it sticking around much longer. When I finally got past how cruel they were being to me I posted some reviews about them online and came to find that many other people have been severely mistreated by this salon.
I should have gone with my gut and switched salons as soon as things went south with the relationship between them and the team. My advice to all you brides–if you have any questionable experiences with a vendor EVER, go with your gut and switch them. When she wouldn’t give me a clear response the first few times about scheduling them I should have ran away. I’m very lucky that I have fabulous, loyal friends who are willing to help out at the drop of a hat. And to be honest, my hair looked SO much better the way my friend did it and I really couldn’t have been happier with it. Everything happens for a reason, i just hope that no other brides get hurt by them (or anyone for that matter). I do hope that karma comes and bites J and S in the butt for this one. Oh, by the way, I never heard anything from S, the stylist I was supposed to have, at ALL since my hair trial. No apology, no phone call asking for directions, not even an angry call or text! Good luck in the world, girl…. lol
So if you live anywhere in the greater Cincinnati area, do NOT use Perfections Salon!!! They are far from “Perfection”…..
If you read all of this, you get a gold star! It turned out way longer than I had predicted, but honestly, even if nobody reads it, it was very cathartic just getting this off of my chest 🙂