Post # 1
So through a friend of a friend of a friend….lol you get the point…
I found this local photographer who does amazing pictures, offers awesomely priced packages, and is super friendly. I emailed her but she was on vacation so she said she’d back to me when she was in her studio. After a week she finally got back to me. I sent her a reply email and 5 days later she returned it. We scheduled a meet a week later and saw some of her work and discussed options. That evening I sent her an email and when she didn’t reply in a couple of days I called her but got a voicemail and left a message. She finally replied two weeks later. I sent her an email again this time, 3 days went by so I sent her an email again(thinking maybe it didn’t go through b/c I had computer issues) It has now been 1 1/2 weeks since the first email and 1 week since the second email. I called yesterday but no luck and I have yet to hear from her.
I called up some friends who have used her and they have all said they’re pictures were great, processed in time, and arrive just the way they wanted, she was on time for their sessions, stayed longer than required(without charging extra) and was a lot of fun to work with BUT she was very difficult to contact through email or phone.
I find this super frustrating. I don’t expect instant replies and am totally willing to give her a couple of days but multiple days/weeks is frustrating and it’s worrisome that this is apparently very common with her.
I really want this to work because the quality and price is right (we’ve struggled with finding a good quality photographer in our price range) but I’m concerned about not being able to keep in touch with her to a reasonable extent. It seems a bit flaky.
Am I being completely unreasonable?
Post # 3
That would be a red flag to me. If she’s not even getting back to a potential customer, how is she going to be when she has your money and has to do a lot of work for you before getting back to you…..
Maybe not a deal breaker if you can get things in writing. Like you don’t make final payment until you get the pictures or you get X discount if you don’t get them by X day.
Post # 4
If you are conidering it for your wedding photog, I would look elsewhere. It’s unprofessional.
If it’s engagement photos, or bridal then maybe….but still.I would probably just look elsewhere.
Post # 5
- Wedding: March 2012 - Pelican Grand Beach Resort
It sounds to me like you mostly tried to contact her by email. Some people just don’t keep up with their email well. If you have this problem consistently with phone calls too, that would worry me, but I’d maybe consider testing the phone route a little more before giving up.
Post # 6
Yeah it’s such a bummer. We really got our hopes up on this one. Like I said everyone raves about what she’s like in person, the quality of photos, and the timliness in getting their photos back but they have all complained about actually keeping in contact with her. I will try calling her more but it’s difficult because my schedule has me up after business hours so it’s hard to actually call people directly. But I’m willing to do what it takes.
I guess I’ll keep my eye on the situation but keep looking for other photographers.
Post # 7
Yeah, I would make sure you lock in a meeting and get the booking in writing as well. As you said, I don’t think that the fact she’s difficult to get hold of means she won’t do a good job, but it’s more for your own peace of mind, you know? Good luck & hope you’ll be happy with the results!
Post # 8
Photographers are one of those vendors that you expect to be on top of technology. My photographer emails me back immediately- the one time they went on vacation, they sent out an email beforehand, explaining the dates that emails would be delayed.
You shouldn’t need to hunt someone down to take your money. I say find a new photographer.
Post # 9
I think it depends on how much you think the extra stress is worth. Is she significantly cheaper than the other photographers you are considering? In my opinion, taking 5 days to 1 week to return a phone call or email in professional communication is completely unacceptable (was she even apologetic?)
I have no doubt that she will continue to be difficult to contact and may not be responsive if you need to make last minute changes/adjustments. I get where you’re coming from. Weddings are expensive and I’d want to save where I could. However, I would be willing to pay a tiny bit more just to know that I’m dealing with someone reliable.
Post # 10
It’s 2012. If you can’t keep up with email, you shouldn’t be in business.
This would be a deal breaker for me!
Post # 11
YES!!! one of the caterers I was really leaning towards was doing this so I had to move on. It was too annoying and I just small amounts of m info from her at a time. My photographer is great thou, gets back to me the same day or next day 🙂
Post # 12
It was a deal breaker for us…. while looking for our photographer we experienced the same thing with them not emailing back and as we are getting married abroad with the time diffrence etc calling is not always as easy. We continued looking and have found an even better photogrpaher in our opinion and Cheaper!! AND who answers our emails and even offered to Skype with us!!
Don’t give up, if your not happy don’t settle…it’s a stress we can all do without when organizing a wedding.
Good Luck 🙂
Post # 13
In this case, it wouldn’t be a deal breaker for me since you have been assured that the end result is good.
Post # 14
Generally, i would say avoid the added stress but with several personal recommendations (that have gone through the same difficulties of getting a hold of her and were still happy enough with the product to recommend her), the right price point, and a portfolio that you like, I would say book it. Once you have your contract laid out and signed, it only matters that she be on time for the wedding day and with getting the pictures back to you.
Post # 15
If she has a reputation for not being great with email, then I’d take that at face value. If that’s something you can’t live with, then I’d move on. If it’s something that for the price point you can deal with, then try to be patient, or discuss it with her.
The photographers I’ve worked with have also been slow to respond to emails. They’re really busy and I try to keep that in mind, but I also find it frustrating.
Post # 16
I have had a similar experience with my photographer, but I truly chock it up to their talent. It can be very frustrating, but all the reviews are good, the pictures are fantastic, and when I think about it, I don’t need to be in touch. I just need them to show up and be talented. I
Assuming there is word of mouth and people are really satisfied, this photographer might not have enough time in the day to sort through all the interest in the most professional way. For example, my photographers popularity just about exploded just before I booked him. Right now he has hired an assistant to the manager and things are running smoother, but sometimes the demand can exceed the supply until things are balanced out.
I would call next time and if that doesn’t work or you don’t get ahold of her, i would leave a message and call once more. If that doesn’t work, then I would move on.