Post # 1
FH and I were scheduled to look at our first venue this weekend. It’s local, has sentimental value, and is seemingly within our budget. I had origionally called and left a message on a Thursday morning wanting to book a tour. Come Monday, I had not heard back from them so I sent an email. A woman, let’s call her Sarah, responded pretty quickly and there was a back and forth of trying to schedule a time. She kept pushing for a week day, but as we both work, we are only availlable on weekends. We booked Sunday at 4pm. All of these interactions were over my work email.
On Friday evening, she emails saying something came up and we need to reschedule to 11am on that Sunday. We agree. Around 9pm on Saturday, she sends an email saying that there is “bad news” that there is a leak in a bathroom and the owner wants all appointments cancled. Could we reschedule to a week day as she is going on vacation and won’t be available on a weekend until after the 22nd. I unfortunetly did not see the email until I was dressed and ready to walk out the door Sunday morning.
I was disappointed and a little turned off.
I replied and thanked her for her time, repeating that we are not available on week days and asked if there are any other staff availble to give a tour. She said all inquires go through her and she would be happy to work with us after the 22nd.
Is this normal venue behaviour? I find the communication a little unprofessional but FH still really wants to check out the venue.
Post # 2
Yup. If a venue is this much of a headache just to get a tour I wouldn’t bother and just move on.
Post # 3
That’s very bizarre tbh. Most venues that operate as wedding venues do the bulk of their tours and such on weekends I thought? I guess if it’s not primarily a wedding venue and is closed on weekends that might explain it but still.
If I had other options in the area it might be a dealbreaker. If this is joe they treat when trying to get your business, how will you be treated when they have have your money firmly in hand? This is like the courtship of your relationship with them…
Did she ever explain why another viewing couldn’t take place on the weekends between now and the 22nd?
Ultimately if I were you I would proceed with looking at other venues. If you find a great one affordable with good customer service, take it. If it turns out there’s not a lot in your area you can revisit this place at the end of the month.
Post # 4
She said she is leaving for vacation this Friday, so this coming weekend is out. Then, she has to isolate for a week due to the trip’s location.
Do you think it’s worth a shot calling the venue again and seeing if there is indeed no one else who does tours?
Post # 5
Is this venue having events at the moment given the pandemic? If not, they may be operating with limited staff and limited hours.
If they are ‘business as usual’ I’d check out my other options.
Post # 6
No, personally I would just look for other venues and this one in your back pocket in case all other venues are too expensive/just as bad/ugly etc. Basiclly keep this as a “break in case of emergency” venue since it’s nice enough and affordable. But I wouldn’t go begging for a tour again, if they don’t want your business they won’t have it.
Post # 7
Nope. Move on. Her JOB is to accomodate YOU. Seems as if you are having this much trouble (caused by her) just to see the venue, think about how “great” she would be to work with, planning your actual wedding.
Post # 8
If you get a bad vibe, and it’s this hard to get a tour, just move on.
However, I will say that it’s not uncommon for venues to NOT do tours on weekends…because they’re usually hosting weddings. 😉 Now obviously with Covid and lots of events being postponed they should have a lot more available weekends but a general rule of thumb is that during wedding season venue tours usually don’t happen when a wedding is going on.
Post # 9
I would just let that request for a post-22nd meeting go. If you tour a couple other venues and don’t like them as much, you can circle back around at another time.
Post # 10
I disagree with this. When I worked at a wedding venue we encouraged tours on wedding days so the couple could see how it looks all set up/decked out. We scheduled them during the time where set up was complete but the event had not started so they could see everything. If they couldn’t make that window, we still allowed them to come with the understanding that they could not go inside the event space, only peek in from the doorway.
OP: I would be hesitant as well. This isn’t a good way to conduct business. When is your wedding going to take place?
Post # 11
I emailed and called over 50 venues this past week as my sister was desperately searching for a venue for summer 2021. Literally only one of those was responsive (sort of), and it took 6 emails to even schedule a call with them. I’ve been told several times this week that due to the covid cancellations/ changes/ restrictions that the coordinators of these venues are completely overwhelmed at this time as their workload is off the charts right now.
Bs patient, book a tour and take it from there.
Post # 12
I might not write them off completly … but I would def look for other venues and explore my other options before trying to see this one… who knows you might find a venue you love and in your budget that are easier to work with!
Post # 13
- Wedding: Agoura, California
I wouldn’t write them off just yet. Keep them on your list just in case.
In compliance with the Covid-19 mandate, a lot of venues are temporarily closed, aren’t able to work from home, or busy rescheduling other postponed/canceled events. My cousin’s venue told her that they’re committed to accommodating their booked brides first, since they’re contractually guaranteed a new date for up to a year of their original wedding date.
Post # 14
Giving this coordinator the benefit of the doubt, she may be overwhelmed due to added stress of Covid and rescheduling hundreds of weddings. Keep it in your back pocket. Set another appointment, but also tour other venues.
If she continues to give you flaky vibes, is hard to nail down, or you don’t feel comfortable, don’t go with them.
When we were planning our wedding, my dream photographer was an absolute nightmare to get a response from. We were happy to splurge on her and inquired about her most expensive package, inquired at a comfortable time in the distance, etc and she just took FOREVER to respond to an email, required numerous follow-ups, until I finally just stopped trying. She ended up emailing me six months later (well after we had booked all other vendors) to see if I was still interested. I gave her a polite, but very curt, no thank you.
I will say, having to deal with a flaky, hard to reach vendor leading up to your wedding is just going to give you more anxiety and things to worry about. I’d personally go with someone who seemed excited to be working with you and made themselves available.
Post # 15
- Wedding: April 2016 - Manhattan, NY
All of the flakiness would leave a pretty bad taste in my mouth, as to me, this is foreshadowing what working with them would be like when it comes to the wedding. And maybe that wouldn’t be the case, but that would be my assumption going in. I’d keep this venue in your back pocket but continue to look for something else, but if you do decide to continue pursing them, then I’d hope for the best but prepare for the worst.