(Closed) Would this bother you?

posted 6 years ago in Rings
Post # 2
Member
1860 posts
Buzzing bee
  • Wedding: December 2013

Yes it would bother me!! I would take it back and have them either fix it for you or give you a refund. Good luck bee 

Post # 4
Member
2009 posts
Buzzing bee
  • Wedding: July 2017

no, it wouldnt bother me… but I have bigger problems in life

Post # 5
Member
23 posts
Newbee

I noticed! and ,yes, it would bother me..

Post # 6
Member
1751 posts
Buzzing bee
  • Wedding: June 2016

Go in and show it to them even if it’s been re-sized. Say you’re concerned about losing your diamond as you don’t think the prongs are holding the diamond securely. Ask that a jeweler look at the prongs under the microscope to get a close look. If they say the prongs are ok, then you’ve got a few choices:

1. Live with it

2. Ask them to retip the prongs – they will remove the tips of the old prongs and redo them. 

3.  New ring

hopefully you don’t have to go the route of getting a new ring. Once they look at it they’ll have a better idea if there is a structural flaw with the prongs or not. 

Post # 8
Member
635 posts
Busy bee

You know what? Yeah, it would bother me and you should reach out to the store first and give em a chance to repair it (IDK what their return/refund policies are) + If the same thing hadn’t happened to me I would be baffled by this post. We saw the ring and we’re so happy that we found a set with the center stone(heart shaped diamond) that we wanted and the uniqueness of the setting that it wasn’t until after we started our layaway plan that we reviewed the pics we took and oh my gosh there it was…prongs misaligned and uneven in thickness…wow

Post # 9
Member
5641 posts
Bee Keeper
  • Wedding: November 2009 - New York, NY

Yes, it would bother me.  I would have them fix it or exchange it.

Post # 11
Member
635 posts
Busy bee

View original reply
gemma91 :  welp, its a well known chain/franchise jewelry and pawn store…their policy is 30 days for exchange and/or 7 day cash back all jewelry sold as is. They used to do repairs on site and now they use local jewlers for repairs and discounts on sizing sooo we’re just gonna have to get it and decide what to limit the repair cost to smh how romantic, eh?

Post # 12
Member
635 posts
Busy bee

View original reply
gemma91 :  oopsy I forgot to add that the ppl at that location only recanted their policy to me so I contacted another location b/c IMO it’s a retail issue that should be satisfied at store level and not corporate level; they agreed. We’re just in limbo b/c no jeweler will even give me a ballpark figure for repairs without seeing it IRL ///  I understand your apprehension(s) about going back and not knowing what reaction you’ll get yet I think you kinda owe it to yourself to be satisfied. So with that being said- Go back(do not contact them by phone) explain what happened and express that you would like for them to repair it…if worse comes to worst and you get a response that is unfavorable or rude (and if they don’t have a corporate office to complain to) decide how much you’re willing to foot for repairs and if its worth said cost (other Bees have assured me that prong work isn’t that expensive)

Post # 15
Member
1751 posts
Buzzing bee
  • Wedding: June 2016

View original reply
gemma91 :  even if they say the prongs are holding the diamond securely you can point out the one prong that seems miss-aligned and a bit bigger. I’ve done a lot of silversmithing and work setting gems – I think in this case all they need to do is move the one prong over a bit with jewelry pliers. I think it will be fine then. It looks like the one prong might be a bit thicker too – it’s hard to tell from the photo. If it is, a little bit of filing with a jewellers file, then some polishing up will be all it takes.  Leave it with a jeweller for an hour and it should be better than new. I would do it myself for you….

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