Post # 1
I had two rings that I really liked and I took them to a jeweler to have a custom ring made using parts from each (the band from one and the head/halo/center diamond from the other). I love the look and am very happy with it, but it is slightly crooked and it does bother me a bit but I’m not sure what to do. I am tempted to just live with it, but I know if someone looks close at it it makes my ring look like I pulled it out of a candy machine or something. Neither ring was cheap so that is certainly not the case!
So, my dilemma is that I am thinking of going back to the jeweler and complaining (I didn’t really have that luxery when I picked it up because they did not finish it until the day before I had to leave town for my wedding). It was $75 for the initial job and I don’t really think I should have to pay them to fix something they did not do right the first time, but I also don’t know if I trust them to try to fix it at all even if they offer the service for free! But I am also afraid of going somewhere else, shelling out even more money, and still having a crooked ring. What would you do?
Here are the two rings that were used:
Here is how it looks now from above (it looks okay from this view but does have a slight clockwise rotation so that it is not squared up to the edge of the band):
However from the sides the crookedness is much more noticeable and it looks like the prongs were bent and that is why it won’t sit right.
Post # 3
I have another picture from the other side but for some reason it isn’t letting me upload any more pictures right now so I will try again in a while…
Post # 4
If you’re unhappy with the results, you should definitely go back. How long ago did you pick up the ring? Also, by no means do I look at your ring and think it looks cheap or that it came from a candy machine.
Post # 5
- Wedding: September 2014 - Dallas, TX
Definitely go back! That would bother me too. I love the new ring – definitely takes the best from the two original rings.
Post # 6
First off, I am very sorry you are going through this! I dealt with a similar situation. I had a custom setting made at a reputable local jeweler and it was pretty but there were several issues with it that started to drive me crazy; the halo was uneven, the band was thinner on one side and was off center, etc. And I lost a few stones within a few months. So I took it back to the jeweler and explained my concerns. The owner looked at it, said he agreed with my assessment, and would remake it using their “master” bench in LA. So after 8 weeks of being without my ring, I went to pick up the remade version and it was worse than the original. And the design was very different! They assured me it would be identical, the issues would just be fixed. Well, all this being said I should have gone with my gut, which was if they can’t do it right the first time, I should not trust them to make it again. So I received a full refund and was left without a setting. After months of research and searching, I found a beautiful designer setting that left nothing to chance. I am very happy now. I think you should follow your gut here, they did not do it correctly, and you should not trust them to try again. Ask for a refund and take the ring somewhere else after you have done some research. Good luck!
Post # 7
@caits615: I picked up the ring on 2/20.
We just got back from the honeymoon yesterday. I am going to try to get over there tomorrow during my lunch break. They sort of aggravated me even before I picked it up because they never even called to tell me it was ready! All in all, I am not very happy with the place and the only reason I went there is because the other jewelers in the area were closed because of stupid Mardi Gras.
Here is the picture from the other angle:
Post # 8
I can’t see the issue… But if can, I would get a quote from another jeweler to fix it!