(Closed) Would you pay this bill?

posted 6 years ago in Home
Post # 3
Member
7431 posts
Busy Beekeeper
  • Wedding: October 2009

I would definitely call the owner of the company and plead your case. I would not want to pay for something that was basically false advertising. The guy gave his word,and I know it wasn’t on paper, but you got a guarantee that needs to met

Post # 4
Hostess
18643 posts
Honey Beekeeper
  • Wedding: June 2009

Wow I would not be happy either.  Why on earth would it be colder now that there is spray foam?  When the heating guy installed the new vents, did he insulate them?  If he didn’t, that might be the reason for some heat loss.

I would try talking to them to see what their explanation is for it being colder now that it was before.

Post # 6
Member
2142 posts
Buzzing bee
  • Wedding: August 2010

So, just to clarify. You had batt insulation between the floor joist that the spray foam insulation company removed. Then spray foamed only the exterior wall?

If that is the case did you agree to this?

Because if that’s the case then that’s exactly why your space is even colder than before!

Post # 7
Member
2494 posts
Buzzing bee
  • Wedding: July 2012

I would call them. Removing the insulation between the joists is your problem. Is there something that is keeping the floor in the crawl space warm? If it is just a dirt packed floor or concrete pad, that might another area you are losing heat.

Anyways, they should have spray foamed the walls and left the insulation in the floor joists. I would insist they replace what they removed before paying the bill.

Post # 9
Member
2142 posts
Buzzing bee
  • Wedding: August 2010

@CanAmBride:  

Yikes. I hate to say it but that’s exactly why your room is even colder than before. I don’t know why that site will tell you that. Whenever you have a surface touching cold air it will be colder.

Unfortunately since you agreed to it I personally think you have no grounds to not pay your bill.

Post # 10
Member
868 posts
Busy bee
  • Wedding: September 2011

I agree that the process that was used is probably why the room is colder, HOWEVER, I still wouldn’t pay the bill.  You hired the company with a clear expectation that their services would improve the temperature in the room.  Regardless of whether you knew about the technique they were using or not, you shouldn’t have to pay if you’re worse off than you were before. 

I strongly suggest calling the manger (owner if it’s a small company) and having them explain why anyone would pay for a service that puts them in a colder room.  If they refuse to remedy, I’d call the BBB in your area and make a complaint.

Post # 11
Member
13099 posts
Honey Beekeeper
  • Wedding: July 2010

@regberadaisy:  I agree.  OP – since you agreed to what they did (after having done your own research), I don’t know that you really have any grounds not to pay.

Post # 12
Member
6661 posts
Bee Keeper
  • Wedding: May 2010

If I were you, I would call teh owner and explain that your room is now colder than it was before the worker came and did the spray foam. Tell him that you don’t feel comfortable paying the invoice until the problem is fixed and ask him how soon he can get someone out to figure out what went wrong.

If he’s a good businessman, he will try and fix the problem immediately. If not you might have to fight him a little to get what you paid for, but it’s still possible.

Post # 13
Member
10367 posts
Sugar Beekeeper
  • Wedding: September 2010

The government website didn’t say to remove all insulation fromthe crawlspace – it said to extra insulate the walls! There’s a difference! I think they messed up big time by removing your ground insulation.

Post # 14
Member
1116 posts
Bumble bee
  • Wedding: August 2008

Now that you know why the space is colder, I’d call the company and explain the whole situation.  That your conversations with their staff led you to believe this would make your space warmer, not colder, and they need to work with you on a reasonable solution before you are comfortable paying this bill.  I would think they would send out a manager to inspect the work and discuss solutions with you.  While I don’t know that you can not ever pay the bill, as it sounds like they did the work set forth in your contract, it sounds like there wasn’t quite a meeting of the minds on the results their work might provide.  And maybe they’ll provide a solution at no cost or reduced cost. Good luck!

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