Post # 1
Our family room is built over a crawl space and it has always been way colder than the rest of our house. We had a heating/cooling person out last winter and he ran additional heat ducts to the room, but said that the insulation wasn’t sufficient in the crawl and we were loosing a lot of heat because of that.
I received an estimate from an insulation company to do spray-foam insulation in the space. We exchanged several emails back and forth because I wanted confirmation that insulating the walls of the crawl would solve our temperature problem. I even insisted that I meet the insulation guy at my house so he can feel the temp difference and he guaranteed that this would solve the problem.
We had it done last week and the room is actually COLDER than before. The floors are freezing. The insulation guy now says that i have to have my heating guy back out to do more work in the space so that we have proper circulation. So basically I feel like he’s charging me $1000 to make my room colder than before.
It doesn’t say anywhere on the estimate or invoice that there is a guarantee that it will make my room warmer, but if you’re spending $1000 on insulation, wouldn’t that be the expectation?
I haven’t paid the invoice yet, and I’m wondering if you think I have a case for not paying.
Post # 3
I would definitely call the owner of the company and plead your case. I would not want to pay for something that was basically false advertising. The guy gave his word,and I know it wasn’t on paper, but you got a guarantee that needs to met
Post # 4
Wow I would not be happy either. Why on earth would it be colder now that there is spray foam? When the heating guy installed the new vents, did he insulate them? If he didn’t, that might be the reason for some heat loss.
I would try talking to them to see what their explanation is for it being colder now that it was before.
Post # 5
Before we only had insulation between the floor joists. The insulation guy said that because the heating ducts ran through the crawl but there was nothing insulation the crawl from the outside, it was technically like we were running the heating ducts outside before they got to the room, so we were loosing a ton of heat.
The insulation people removed the insulation between the joists and instead spray-foam insulated the walls. He said that the crawl space should now be the same temperature as our house because all of the outside walls are sealed. But that’s definitely not the case. I’m just at a total loss as to what to do next….
Post # 6
So, just to clarify. You had batt insulation between the floor joist that the spray foam insulation company removed. Then spray foamed only the exterior wall?
If that is the case did you agree to this?
Because if that’s the case then that’s exactly why your space is even colder than before!
Post # 7
I would call them. Removing the insulation between the joists is your problem. Is there something that is keeping the floor in the crawl space warm? If it is just a dirt packed floor or concrete pad, that might another area you are losing heat.
Anyways, they should have spray foamed the walls and left the insulation in the floor joists. I would insist they replace what they removed before paying the bill.
Post # 8
@regberadaisy: Yes, I agreed to it after doing a lot of research and continually questioning the insulation company. Specifically the energysavers.gov website. It says to insulate unvenitlated crawl spaces:
“If you have or will have an unventilated crawl space, then your best approach is to seal and insulate the foundation walls rather than the subfloor.
The advantages of insulating the crawl space are as follows:
You can avoid the problems associated with ventilating a crawl space.
Less insulation is required (around 400 square feet for a 1,000-square-foot crawl space with 3-foot walls.)
Piping and ductwork are within the conditioned volume of the house so they don’t require insulation for energy efficiency or protection against freezing.
- Air sealing between the house and the crawl space is less critical.”
I really thought that this was going to work….
Post # 9
Yikes. I hate to say it but that’s exactly why your room is even colder than before. I don’t know why that site will tell you that. Whenever you have a surface touching cold air it will be colder.
Unfortunately since you agreed to it I personally think you have no grounds to not pay your bill.
Post # 10
I agree that the process that was used is probably why the room is colder, HOWEVER, I still wouldn’t pay the bill. You hired the company with a clear expectation that their services would improve the temperature in the room. Regardless of whether you knew about the technique they were using or not, you shouldn’t have to pay if you’re worse off than you were before.
I strongly suggest calling the manger (owner if it’s a small company) and having them explain why anyone would pay for a service that puts them in a colder room. If they refuse to remedy, I’d call the BBB in your area and make a complaint.
Post # 11
@regberadaisy: I agree. OP – since you agreed to what they did (after having done your own research), I don’t know that you really have any grounds not to pay.
Post # 12
If I were you, I would call teh owner and explain that your room is now colder than it was before the worker came and did the spray foam. Tell him that you don’t feel comfortable paying the invoice until the problem is fixed and ask him how soon he can get someone out to figure out what went wrong.
If he’s a good businessman, he will try and fix the problem immediately. If not you might have to fight him a little to get what you paid for, but it’s still possible.
Post # 13
The government website didn’t say to remove all insulation fromthe crawlspace – it said to extra insulate the walls! There’s a difference! I think they messed up big time by removing your ground insulation.
Post # 14
Now that you know why the space is colder, I’d call the company and explain the whole situation. That your conversations with their staff led you to believe this would make your space warmer, not colder, and they need to work with you on a reasonable solution before you are comfortable paying this bill. I would think they would send out a manager to inspect the work and discuss solutions with you. While I don’t know that you can not ever pay the bill, as it sounds like they did the work set forth in your contract, it sounds like there wasn’t quite a meeting of the minds on the results their work might provide. And maybe they’ll provide a solution at no cost or reduced cost. Good luck!
Post # 15
I have been going back and forth with the manager of the company via email with little help. He is saying they performed the work “per the contract” which I agree to. However, between when they did the estimate and when I accepted the “contract”, I had several email exchanges with him where I repeatedly asked things like:
“Based on what you saw, do you think this insulation would make a difference in the comfort level of the addition? ” and “Our main concern is that we will have the work done and then see no difference in the temperature of the room. We have already spent quite a bit of time and money trying to solve the problem.”
His answer to my emails was always “yes, it will solve your problem,” so I feel that my decision to accept the contract was based on his professional opinion of the outcome, and therefore the contract is broken if he does not fulfill his side of the agreement….
I’ve requested several times that he come up with a solution to the problem, whether it’s putting insulation back between the joists or something else he can recommend. So far he hasn’t offered to try to fix it.
If they don’t do anything to try to solve it, I’m not paying the bill. He can sue me, I don’t care. I think my emails will hold up in court.