(Closed) Would you say something to the cleaning company?

posted 4 months ago in The Lounge
Post # 2
Member
896 posts
Busy bee

Hi there! I would probably just give them a polite call. Say, you really like the service but you are requesting a little more carfulness or acknowledgement in the  future if a item is  damaged during cleaning. Then can briefly share that you had a bar a soap that is missing since the cleaning. 

If you’re in NY i can recommend an EXCELLENT cleaning company.

Post # 3
Member
852 posts
Busy bee

I agree the bigger issue is that they didn’t say anything. Mistakes happend but they should let you know if they break/destroy something and then throw it out. I would send an email saying something like “after coming to clean on X day I noticed that my soap bar was gone. I’m assuming it broke or was damaged in some way during the cleaning process by accident. Accidents happen, which I understand, but in the future if anything similar happens I would like to be informed of such incidents.”

Post # 4
Member
38 posts
Newbee

View original reply
@bouviebee:  yes definitely say something to the company! You are paying for their services to clean your house. If they break or get rid of something it is your right to know!! If they do it once they could do it again 

Post # 5
Member
475 posts
Helper bee
  • Wedding: March 2014

I think it’s worth addressing, but ideally should be done within 24hrs. I would just ask what happened “there was a bar of soap in our shower that I can’t seem to find, did it get moved maybe while you were cleaning?”

IMO this gives them a chance to explain and removes you from being accusatory.

That really sucks though, I’m sorry. It’s expensive and not something you could quickly replace or sub. And altogether hard to convey that it’s not a $2 bar of soap.

Post # 6
Member
508 posts
Busy bee

I agree with all of the above. As long as you don’t go in an accusing/attacking tone then I don’t see the harm. 

I would say in the future, I’d put the soap away in a safe place (like inside the medicine cabinet) when cleaning comes over just to be safe. 

Post # 7
Member
13650 posts
Honey Beekeeper

I’d call, explain this was a special or prescription bar of soap and ask if they know where it might have been put.  If they tell you something caustic spilled on it and it was thrown away, I’d say you know accidents happen and while they may not have realized what it was, you’d like to be informed before they toss anything in the future or if something is made unusable or damaged. You can say all of this without being accusatory.

Post # 8
Member
9527 posts
Buzzing Beekeeper

View original reply
@blossoming87:  I’m in NYC and would love to know about this cleaning company!

View original reply
@bouviebee:  totally agree with PPs so nothing to add except that I also have sensitive skin and am dying to know more about this $34 bar of magical soap..!

Post # 9
Member
4844 posts
Honey bee
  • Wedding: November 1999

View original reply
@bouviebee:  my guess is they didn’t say anything because they may of thought it was just a regular bar of soap and not an expensive medicated one. TBH if I was in the same position, I’d likely not say anything either as I’d assume the soap isn’t something most people  would even notice or worry about as for most people they don’t spend over $2 for a regular bar of soap.

I’d just ask them next time they come through to clean, exactly what happened and explained the only reason you are asking is because it is s an expensive medicated soap. Use that as a jumping off point to say you’d like them to remove all items from the shower whilst using chemical cleaners and to let you know if something happens like that again. Reiterate that you’re not upset but you’d just prefer to know in future. 

Post # 10
Member
1790 posts
Buzzing bee
  • Wedding: September 2017 - California

Agree with

View original reply
cmsgirl: on her advice above. I also like the idea of temporarily moving anything that might be missed if it fell into the cleaner and had to be thrown out. I think many people would just assume that throwing away soap isn’t a big deal and would not report it to the owner in the same way way they would report a broken vase or something like that, so good to make a note of it and also explain why. 

Post # 11
Member
1249 posts
Bumble bee
  • Wedding: October 2019

It’s a bar of soap. So no I wouldn’t expect them to say anything.

“No, ‘it’ as in them breaking or ruining an item of ours and not telling us, especially when we’re sitting in the next room.”

I get where he is coming from but again, a bar of soap. A bar of soap is a disposable item so I don’t think it’s up there with breaking or ruining an item. If I was cleaning and something happened to a bar of soap I would toss it without a second thought. I’d treat it the same way I would if a toilet paper or paper towel roll got wet, I’d toss it and not give it another thought. Most people have multiple bars of soap. Maybe take it out of the shower before they come over or keep it in a soap container that closes.

I wouldn’t call the company and complain.

Post # 12
Member
294 posts
Helper bee

I would also suggest you order a few bars of soap next time, if it takes a week to arrive and the thought of not having it for a few days causes you to become so upset that others notice. You never know when accidents might happen with it even with you or your fiance so you might be better off having a bar in reserve at all times.

Post # 13
Member
1471 posts
Bumble bee

You don’t know that they actually did move or throw away the soap. You or your fiancé could have and just forgotten – it happens. So I wouldn’t accuse them of anything whatsoever. I would simply ask if they recall seeing it. 

Post # 14
Member
1249 posts
Bumble bee
  • Wedding: October 2019

What are you expecting from calling? How could talking to them make this better or help the situation?

The reason I wouldn’t call is as follows-

To me, this goes three ways. “Hi, I am calling because after your cleaners left our home I couldn’t find my used bar soap that was in my shower and I was wondering if anyone recalled seeing it or may have moved it?” “Oh my gosh, I am terribly sorry I can for sure ask them if they saw a used bar of soap in your shower.” “This wasn’t an ordinary bar of soap it was $34 and it’s my face wash.” ” Again I am so sorry you can’t find it and I will ask them and get back to you.”

Either professional cleaners don’t remember a specific bar of soap in your shower. “So sorry they couldn’t recall a bar of soap in your shower.” And now you think they are lying when it’s very likely they don’t remember as they clean houses for a living and there are a lot of showers.

Or they moved it and can tell you where… Or

They do recall and threw it away. “We are so sorry they do remember it, it got drenched in tile cleaner and they decided it was best to dispose of the used bar of soap in your shower.” “Well it wasn’t ordinary soap it was $34 and takes a week to get here and they threw it away without telling me.” “We’re so sorry. I’ll be sure to talk to them and make a note in your account.” And then you become the house that got upset over a used bar of soap in the shower…

Your soap is still missing. I’d let it go and move on. But I am a pretty chill person and would feel pretty OTT making the call to see if anyone could remember the bar of soap in my shower.

If someone did throw away a used bar of soap that got covered in chemicals I would never assume they were “throwing things away or covering up damage while they’ve been here cleaning.” It’s a used bar of soap…throwing it away says nothing of the person’s character or cleaning abilities.

Post # 15
Member
243 posts
Helper bee

I agree with PPs that this should be mentioned to the company. The cleaners should have told you about this and apologised on the spot. If the company offers to compensate you, they’re keepers.

My mum used to have a cleaner who broke things, mentioned to my mum that she did break them but blamed my mum for placing the things there and never apologised or offered to pay for the damage. My mum felt sorry for her because she had some family issues and accepted this but I thought it was absolutely unprofessional.

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