- 4 months ago
- Wedding: City, State
Total “first world problem” post, but I’m honestly unsure of what to do or how big of a deal this should be. TL;DR at end.
We have a cleaning service come in twice per month to clean the house. They usually do a great job, and the only complaint we’ve ever had is that our California king fitted sheet has been put on the wrong way a handful of times. No big deal, we just switched it around ourselves and never mentioned it.
Anyway… I just bought a new bar of my face soap a week and a half ago. We’re talking a $34 bar of soap. Sensitive skin and all that. It will usually last me about three months.
Realized when I got in the shower on Friday evening that my soap saver was empty. The bar of soap was nowhere to be found, and fiancé hadn’t moved it at all. Since I was working from home, I recall hearing a clatter in the bathroom while they were cleaning it and one of the ladies saying, “Ugh, god.”
Pretty sure my bar of soap must have taken a tumble into some cleaner or something, and they threw it out. I say “pretty sure” because they never said anything to me about it. But if fiance and I didn’t move my soap, then they were the ones who moved or threw away my soap.
Fiancé noticed I was upset (mostly because my acne is going to flair while I wait the week for another bar to get delivered, and my static acne is painful and uncomfortable), and he offered to call the cleaning company to let them know what happened and ensure it doesn’t happen again.
I told him no, because it was obviously an accident. They can’t really prevent accidents from happening again, that’s kind of the nature of the beast. Then he said, “No, ‘it’ as in them breaking or ruining an item of ours and not telling us, especially when we’re sitting in the next room.” Okay, that might be a fair point.
Do I say something to the company? I’m not expecting any kind of compensation, I guess. It’s just soap and I immediately ordered another bar. But I am bothered by the fact that nothing was said and they just tossed my soap without asking. I probably would have tossed it myself, depending on the situation, but it would have been nice to have a heads up.
I’m not confrontational and want the people cleaning my house to like me and continue doing a good job, but I also don’t want to wonder if they’ve been throwing things away or covering up damage while they’ve been here cleaning. That’s just not professional.
TL;DR– Our cleaning services appears to have thrown away my expensive face soap bar without telling me after a mishap. Is the unprofessionalism enough to warrant a call to the company?