(Closed) Would you say something to the cleaning company?

posted 3 months ago in The Lounge
Post # 31
Member
2173 posts
Buzzing bee

I can understand being annoyed at it, but chalking it up to just– one of those things. Its a bar of soap, if they otherwise do good work and are reliable and fair, I wouldn’t bring it up if it were me.

A good cleaner is hard to come by, and if you’ve got some tight specifications on cleanliness and they’re checking all the boxes– then I would let this slide. If every week a $35-$40 bar of soap disappears then sure, bring that concern up, but a onetime offense over something they likely thought was just some dial soap that got tossed? Not worth it IMO

Post # 33
Member
764 posts
Busy bee

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@bouviebee:  Used to own a cleaning company – definitely say something, politely 🙂

Every house has unique things. They probably assumed it was a cheap bar of soap. But if they now know its NOT a cheap bar of soap they can be more careful, ask what youd want to do if it dropped in some cleaner, etc. 

This sounds like an innocent enough mistake so I appreciate that you are being kind about it. But also, good cleaning companies want to make their clients happy so definitely give them a heads up. Tell the main office in a calm manner.

My policy was for my girls to alert me ASAP and take photos any time there was damage (its rare, but it happens) and I would reach out to the client to advise and offer reimbursement/etc to make sure they were happy. Good companies appreciate loyal clients and they’ll make things right.

Post # 34
Member
200 posts
Helper bee

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@bouviebee:  Mistakes happen especially in this type of service.. however the fact that they didnt say anything is the issue..
I highly doubt they would keep quite if it was a vase.. or some other item

I assume this didnt say anything because they assumed this was a generic 2 dollar bar of soap..

I would give them a polite call

Post # 35
Member
300 posts
Helper bee

If I have service people coming over I remove anything expensive, precious, or breakable from the working area. I don’t think calling them and potentially getting them in trouble is worth it if they are good workers. They could also get offended and not do good work for you anymore, or in the worse case, steal or break something. Disgruntled workers are no joke and I’d rather have peace of mind over making a fuss over a bar of soap I can repurchase.

Post # 36
Member
412 posts
Helper bee

Am I the only one who went to look at the bar of soap on the website, and could only find facial bars for $24 and not $34?

I get that it’s about the principle and not that $value… but c’mon. Fudging facts in a post about the integrity of someone who made a mistake is ironic.

 

Post # 37
Member
1713 posts
Bumble bee
  • Wedding: May 2019 - City, State

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@j3n12345:  Add taxes, shipping and maybe customs and it’s really not that far fetched that it would end up being $34.

OP, I am very non confrontational so I’d personally be pretty irritated but let it go. Moving forward I would definitely put it away whenever you have your place cleaned.

Post # 39
Member
6164 posts
Bee Keeper
  • Wedding: January 2017

I would start putting the bar if soap away into a soap container before they come or speak to them when they are there to let them know the soap is for your face and its not just a regular $1 bar. Some bars can get really nasty looking after a bit of use and they could have thought it’s no problem to throw it out. I’m just picturing a mushy bar of soap with pooled water on the bottom of the tray. 

Post # 40
Member
4170 posts
Honey bee
  • Wedding: October 2015

I absolutely get where you are coming from, but at the same time, if you didn’t tell me that it was a $34 bar of soap, I’m not sure I would say anything, either if I were in the cleaning lady’s position. It may have slipped their minds depending on where they were in the cleaning process, or they may have just assumed it was a typical $2 Dove soap bar. And, being honest, would you have even noticed it if it were a $2 Dove soap bar? 

It’s definitely annoying, but if nothing like this has (presumably) happened before this, I would just let it go. It’s irritating to you both because you *know* the price point of the soap, but if it were a tissue box or toilet paper roll, you wouldn’t have noticed. I feel like it would be different if they broke a picture frame or a vase – those have an implied higher value than a bar of soap and should absolutely be addressed.  

Unfortunately, I think too much time has passed to bring up the incident without it seeming “petty.” Others can disagree, but it’s been over 48 hours and they may not even remember doing so. If you do insist on bringing it up, I would do so directly with the person who you believe made the mistake. Going over them to corporate/their boss could lead to them facing punishment for what seems like an honest mistake. And, in the future, now you know that the soap bar is something that should be moved if the cleaners come. 

Or, next time they are in the bathroom cleaning, you can just mention that your soap is medicated/expensive so they know in the future and phrase it that way vs bringing up that you believe they threw it away. 

Post # 42
Member
6164 posts
Bee Keeper
  • Wedding: January 2017

i would store it in something sturdier when not in use,  like this bamboo storage soap case. It looks like soap could easily slide off that soap saver.

Post # 44
Member
896 posts
Busy bee

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@Grid:  sure! No problem! Its called Queen City Janitorial! They are are Tri-State and does both residential and commercial. They have a good referral program. $50’for each referral.

Post # 45
Member
617 posts
Busy bee

Just came back to this thread to say, if this post was Gorilla Marketing to advertise for this company I tip my hat to you. I have now been all through their webpage and have things in my cart haha

(I don’t seriously think this is Gorilla Marketing, but it would be funny if it was)

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