- 4 years ago
- Wedding: November 2014
I have detailed the search for a videographer in the past:
I came across a pretty cool-sounding husband and wife videography team, and I liked their videos and their videography package. A little steep for what I might be able to pay, but hopefully I can convince them to go a little bit lower.
Then I saw the review of their business that someone had posted on a couple different review sites. (It was the only review for their company on a couple of websites, but on another site they have three five-star reviews):
“If I could give them a negative number value I WOULD. Untrustworthy, unprofessional and shady to say the least. They, K—- and his wife A—- did not stand behind their word they stood behind a facade of untruths and deception. Trusting them with your special day is like trusting a drug addict in a room full of drugs. Do yourself a favor and buy a video camera and film it yourself.I know this sounds rough, but you only know the true measure of a person when something bad happens and how they react. For us something bad did happen and they were not honest and were very elusive, actually we never heard from them again. We upheld EVERY part of our contract with them and they did not have the integrity to muster the truth to their error. DO yourself a favor hire a blind man with an old camera who puts his pants on backwards instead, at least in the end you may get what you paid for from him.”
I decided just to ask the videographers about it, because I feel like you can tell a lot about a business by how they respond to bad reviews. This was their response:
Thanks for the email. It was pretty rough, right? Unfortunately, at the very beginning of our business, we had decided we wanted to be a large company, and brought on a few partners to help us grow. We brought in additional shooters, and took on more weddings than we ever had. With more volume, comes more risk, and unfortunately, one of the camera’s cards that was being used for the reception at this particular couple’s wedding malfunctioned, permanently losing the data.
It was the kind of situation that we have nightmares about. The only blessing in the situation was that only the one section was lost. All of the ceremony and half the reception was still there. We edited what we had, got her everything and gave her a full refund.
It was heartbreaking, and it was because of this that we completely restructured our company back down to just two of us (my husband K
and myself). We decided that growing a business wasn’t worth the risk of relying on other shooters. Memories are too precious to us, so we switched our shooting systems and now have triple backups on all data (both audio and video) that we ourselves confirm, making it virtually impossible for anything to be lost. It was a painful lesson to learn, and we had hoped we could make it right for her, but she was understandably upset and wrote the review.
We are a very different company today because of what happened, and I hope we have once again earned the honor of capturing precious memories.
Be sure to let me know if you have any other questions. And, if you would like some references from couples who have enjoyed our services since, be sure to let me know.
WHAT ARE YOUR THOUGHTS?
Would you trust them? I felt like they were very up front about what happened, but I feel like sometimes I am overly trusting, so I wanted objective opinions. Normally reviews mean a LOT to me, but I’m just unsure.