(Closed) Would you use a vendor that has mixed reviews?

posted 11 years ago in Paper
  • poll: Would you use a vendor with mixed reviews?

    Yes

    No

    Other... please state below

  • Post # 17
    Member
    6659 posts
    Bee Keeper
    • Wedding: May 2010

    I would absolutely use them. Usually, people only write reviews when they’re really upset with service so you have to assume there are a ton of happy people who neglected to write one. Also the people who write bad reviews are usually impossible to please to begin with.

    Post # 18
    Member
    350 posts
    Helper bee
    • Wedding: July 2009

    moderndaisy, I completely agree that an unhappy customer is more likely to leave a review than a happy one.  But I think it’s a bit unfair to say negative reviews are usually written by people who are impossible to please!   Sometimes the reviewer just has a bug up his or her you-know-what or had completely unrealistic expectations, but sometimes vendors screw up in ways that even the most laid-back person in the world would notice.  If several customers say a vendor has problems with timeliness, that seems like a reasonable complaint, and something you’d want to watch out for.  (I’m a bit sensitive about the negative reviews thing.  I did write 1 negative review, and felt a bit bad about it, but it was definitely deserved.)

    Post # 19
    Member
    63 posts
    Worker bee
    • Wedding: October 2009

    Have you asked for a sample? If the quality is good, then you have a lot less to worry about.

    Post # 21
    Member
    4479 posts
    Honey bee
    • Wedding: March 2010 - Calamigos Ranch

    No one ever gets it right 100% of the time, but if people are commenting on having a hard time getting things fixed, that would raise a red flag for me. How late is late that the vendor won’t refund? Like, invitations received after the wedding? Or a week later than promised?

    Post # 22
    Member
    350 posts
    Helper bee
    • Wedding: July 2009

    JoeyEmma, I think I’m going to retract what I said about looking elsewhere — if the vendor has treated you well and you love the physical sample, you’re probably in good shape! But do get a delivery date in writing, and split your payment into a down payment and a final payment if you can.  That way, if your invitations aren’t shipped in time to send them out, you’re not out your full amount.

    Post # 23
    Member
    813 posts
    Busy bee
    • Wedding: May 2020

    If there is just one or two negative reviews in a sea of positive reviews, then I’d say go for it. But if there are a fair amount (25%?) then I would stay away. You need to realize tha ANY of those bad things could happen to you. And if a mistake happens to more than one or two customers, it’s not just a mistake. It is clear that that is the company’s way of practising business.

    If you do decide to use them, you might want to address the bad reviews with them. Be upfront and say “I read this, this and this online. I like your products and would like to use you as my vendor, but I am hesitant. I know there are two sides to every story, so could you let me know why these things happen and tell me how we can avoid them in my situation?” This lays it out up front, and will make the vendor realize that you aren’t going to stand for mistakes or delays out of the ordinary.

    Post # 24
    Member
    1900 posts
    Buzzing bee
    • Wedding: June 2010

    I agree that if the bad reviews sound like an angry rant, then I would take it with a grain of salt. One of my vendors has one bad review because they got into an accident the day of one brides wedding and didn’t show up. Also, some review sites allow the vendor to respond to a bad review. Did they respond? I think it’s a good sign if the vendor takes the time to acknowledge the bad review and respond. The rest of my vendors have all great reviews so far.

    Post # 25
    Member
    6659 posts
    Bee Keeper
    • Wedding: May 2010

    Oh no! I’m going to update my response and say to pay close attention to the negative reviews – are they all saying the same thing or are they pointing out different flaws? If they all are complaining about one thing and it’s a big deal, then avoid the vendor. For example – if he/she is always late with the product, that’s a big deal. Otherwise, if they’re just rude or something I’d let that slide for a good price and product.

    Post # 26
    Member
    165 posts
    Blushing bee

    If you say the invites are “really good quality” then I’d think the issue is if a delay would be a big problem for you and how high maintenance are you going to be with color matching?  Since you’re almost a year out, you have plenty of time to allow for delay hiccups as long as you place your order early.  If you will be heartbroken if your invites don’t exactly match the color of your flowers, dress, napkins, etc. or if you’ve chosen a color that varies a lot from vendor to vendor (ex. wine), then you might want to consider a vendor without many color complaints.  This far out I’d try them if you really loved these invites.

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