Post # 17
I would absolutely use them. Usually, people only write reviews when they’re really upset with service so you have to assume there are a ton of happy people who neglected to write one. Also the people who write bad reviews are usually impossible to please to begin with.
Post # 18
moderndaisy, I completely agree that an unhappy customer is more likely to leave a review than a happy one. But I think it’s a bit unfair to say negative reviews are usually written by people who are impossible to please! Sometimes the reviewer just has a bug up his or her you-know-what or had completely unrealistic expectations, but sometimes vendors screw up in ways that even the most laid-back person in the world would notice. If several customers say a vendor has problems with timeliness, that seems like a reasonable complaint, and something you’d want to watch out for. (I’m a bit sensitive about the negative reviews thing. I did write 1 negative review, and felt a bit bad about it, but it was definitely deserved.)
Post # 19
Have you asked for a sample? If the quality is good, then you have a lot less to worry about.
Post # 20
Georgie- I asked for a sample- vendor asked what our colour scheme was and posted about 10 full invites that fitted in with our colour scheme or the look that we wanted for our invites. The samples were free and shipped really punctually
I LOVE the invitations. By far the best invitations I have seen. Great quality paper- even the basic paper is good quality.
I have also had the best communication from the vendor. Better than ANY other vendors I’ve had dealings with. Appears to totally get my looks and ideas for the wedding.
Post # 21
- Wedding: March 2010 - Calamigos Ranch
No one ever gets it right 100% of the time, but if people are commenting on having a hard time getting things fixed, that would raise a red flag for me. How late is late that the vendor won’t refund? Like, invitations received after the wedding? Or a week later than promised?
Post # 22
JoeyEmma, I think I’m going to retract what I said about looking elsewhere — if the vendor has treated you well and you love the physical sample, you’re probably in good shape! But do get a delivery date in writing, and split your payment into a down payment and a final payment if you can. That way, if your invitations aren’t shipped in time to send them out, you’re not out your full amount.
Post # 23
If there is just one or two negative reviews in a sea of positive reviews, then I’d say go for it. But if there are a fair amount (25%?) then I would stay away. You need to realize tha ANY of those bad things could happen to you. And if a mistake happens to more than one or two customers, it’s not just a mistake. It is clear that that is the company’s way of practising business.
If you do decide to use them, you might want to address the bad reviews with them. Be upfront and say “I read this, this and this online. I like your products and would like to use you as my vendor, but I am hesitant. I know there are two sides to every story, so could you let me know why these things happen and tell me how we can avoid them in my situation?” This lays it out up front, and will make the vendor realize that you aren’t going to stand for mistakes or delays out of the ordinary.
Post # 24
I agree that if the bad reviews sound like an angry rant, then I would take it with a grain of salt. One of my vendors has one bad review because they got into an accident the day of one brides wedding and didn’t show up. Also, some review sites allow the vendor to respond to a bad review. Did they respond? I think it’s a good sign if the vendor takes the time to acknowledge the bad review and respond. The rest of my vendors have all great reviews so far.
Post # 25
Oh no! I’m going to update my response and say to pay close attention to the negative reviews – are they all saying the same thing or are they pointing out different flaws? If they all are complaining about one thing and it’s a big deal, then avoid the vendor. For example – if he/she is always late with the product, that’s a big deal. Otherwise, if they’re just rude or something I’d let that slide for a good price and product.
Post # 26
If you say the invites are “really good quality” then I’d think the issue is if a delay would be a big problem for you and how high maintenance are you going to be with color matching? Since you’re almost a year out, you have plenty of time to allow for delay hiccups as long as you place your order early. If you will be heartbroken if your invites don’t exactly match the color of your flowers, dress, napkins, etc. or if you’ve chosen a color that varies a lot from vendor to vendor (ex. wine), then you might want to consider a vendor without many color complaints. This far out I’d try them if you really loved these invites.