(Closed) WOW! Zappos!

posted 5 years ago in Shoes
Post # 3
Member
853 posts
Busy bee
  • Wedding: June 2012

I’ve ordered from them many times and they’re always really easy and cool. Usually I buy from Nordstrom, since I have feet that blister regardless of the style and I know they’ll take them back if they’re bad, but I’ve bought boots and pumps from Zappos before (including my wedding shoes) and have been happy 🙂

Post # 4
Member
3697 posts
Sugar bee
  • Wedding: May 2012

I <3 Zappos. 

Post # 5
Member
7175 posts
Busy Beekeeper

I love them – and totally agree – great customer service – their online chat service is amazing.

My problem is I keep ordering shoes that don’t work!  It’s gotten so bad, I feel guilty for purchasing and then sending them back.  

Post # 6
Member
1928 posts
Buzzing bee
  • Wedding: October 2012

My friend ordered shoes for her wedding last year, when she tried them on they didn’t fit. While on the phone she mentioned that they were going to be her wedding shoes, they sent her a new pair no problems at all. About a day or two later she received a bouquet of flowers in the mail that says “Congratulations on your wedding – Zappos” I thought that was one of the sweetest thing ever. I love how zappos runs their company. 

Post # 7
Member
5779 posts
Bee Keeper
  • Wedding: November 2010

ITA about Zappos.  They do have Zaptastic customer service.  

I found a bogus charge to them on a cc and they took care of it right away.

One of the happiest days of my life was the day I got an em out of the blue telling me I had $100 store credit.  I must have returned something and forgotten about it.

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