- 5 years ago
- Wedding: July 2014
To anyone who is considering ordering their paper supplies from this company, I highly recommend them! Not only can you order samples that arrive within a few days, but they have amazing products and even better customer service.
I ordered 18lbs of various paper products – for my save the dates, invitations and programs. UPS sent me a delivery confirmation for 11/6 in the AM. However, no box was ever delivered to me. I call Cards & Pockets the next morning who immediately opened a claim with UPS. UPS will quote 8 days for their investigation into where it ended up. Cards & Pockets will tell you that if UPS hasn’t found it within 1 business day of the claim, they’re never going to. So, I was instructed to call her back within 1 day and let her know if it had magically shown up or not. If not, she was going to ship me a brand new order and they’d deal with UPS on the original. Now, luckily for me UPS just couldn’t read addresses that day and delivered to the wrong house – on the wrong STREET even. The man that received it was kind enough to drive it over to us (he is definitely going on the holiday cookie list this year). I called to tell Cards & Pockets that everything is good and well again and do you know what they’re doing anyways? Crediting my shipping costs of $25.
Now THAT’S customer service.