- Mitzi Sanders
- 7 years ago
DO NOT ORDER FROM THIS COMPANY!!!! I ordered my daughter’s prom dress from this company and not only did it not come in on time, I’m still going back and forth with them on getting a full refund for the dress. I emailed the company on a Sunday after the dress did not arrive by our Prom Saturday so they would get the message first thing Monday morning and issue to me an RMA number to return. Shirley replied on Monday saying “sorry -let us know when the package arrives and we’ll give you and RMA number.” Wellll.. wasn’t that what I just did to be prepared prior to the shipment getting to me??? They ship from China or something so when the dress arrived on Tuesday, I refused the package because I did not feel that I should have to pay the return shipping back to China for something that was not my error. When I emailed Shirley to let her know the package was on its way back to the company because I had refused it, the reply email stated
“Hi Dear We are sorry, factory will not sigh the package without RMA, pls kindly follow our instructions in order to process the returning and refund successfully.