(Closed) WWYD – Cake Disaster

posted 9 years ago in Food
Post # 3
2721 posts
Sugar bee
  • Wedding: December 2011

I would totally ask for a full refund!  

Is she an amateur cake baker?  Had you seen other work of hers before that you liked?

Post # 4
462 posts
Helper bee
  • Wedding: August 2012

Oh wow. You definitely deserve an explanation. It doesn’t sound like she listened to you at all! I would expect some kind of refund, maybe not the whole thing but seriously, she messed up. Did you have a drawing beforehand or just your vision in words? 

I am sorry this happened. 

Post # 5
1334 posts
Bumble bee
  • Wedding: December 2010

First off, did you take a picture for Cakewrecks? Secondly, I’m sorry that happened-I would ask for a refund, but only for the tiered cake, since the sheet cake was edible.

What a sucky thing to have to deal with though. Boo on the baker.

Post # 6
1519 posts
Bumble bee
  • Wedding: July 2013

Umm it sounds like my 12 yr old could have done better and she would have only charged you $50. So if you paid more than that you got gyped. I would just email her explaining your horror on seeing your cake and ask what happened. I would be polite not “you ruined my wedding” but I would let her know so she can make some attempt to explain. I always let the other party have a chances to make ammends before I demand recompense.

Post # 7
22 posts
  • Wedding: September 2013

Im so sorry this happened to you! My fiance’s sister had a similar issue this past May. The cake she received was not the cake she picked out design and flavor wise. She contacted the bakery after the wedding and they blew her off omly to offer her a pound of standard italian cookies. If you paid on a credit card or with a check i would stop payment or dispute. Then try to resolve the issue with the bakery. But do not wait too long!

Post # 8
7111 posts
Busy Beekeeper
  • Wedding: August 2013

First of all – Congratulations on getting married! It sounds like an awesome. Don’t less a cake snafu spoil your great memories of the day. Nobody will remember but you. That being said, I definately think it is something to address with the baker. Did you have a contract? Check the contract first to see exactly what was promised. If you have it in writing that you didn’t get what the contract states then I definately think you have a case to ask for a refund.

Post # 9
2121 posts
Buzzing bee
  • Wedding: March 2013

i doubt youd get a full refund. depends what the contract says. did you express reservations on the day to the cake lady (so complaints arent coming from nowhere from her perspective)

i think you could probably get 30% discount. full refunds are normally if the cake doesnt turn up at all. even wrong flavours wouldnt get full refund

ultimately probably up to her discretion though

Post # 12
2523 posts
Sugar bee
  • Wedding: November 1999

yes, you should ask for a refund, since you did not get what you paid for. email is the best way to do this, since you will have all correspondence in writing.

if she is unable to comply. please give her a poor review with an accurate description of the issues on every wedding website and review site. hopefully this will not happen to another bride!

Post # 14
401 posts
Helper bee
  • Wedding: October 2012

Oh wow. That is a horrific cake. I’d be asking for a refund and warning other brides about her. Even if the refund never materializes, I’d be spreading the word about this woman. I’d probably cry if I walked into my reception and saw this.

Post # 15
815 posts
Busy bee
  • Wedding: September 2012

Yikes, those look nothing alike! I’d say if your contract states exactly what you wanted and you definitely didn’t get it you should definitely get a refund!

Post # 16
722 posts
Busy bee
  • Wedding: November 2011

Oh My…..Yes, you definitely should call and ask for a total refund.  That really does look NOTHING like your cake, and the baker should eat the cost of the sheet cakes (since you didn’t order them like that anyway) and completely refund your money.  You are absolutely right in this.  Honestly, I feel like there has to be more to this story, and I think you should call and frame it exactly like that.

And I second the public reviews.  I was overall happy with my wedding and all my vendors, but the people at my venue did a few things that just weren’t right, and although they didn’t ruin my wedding, I did post prominent, truthful posts about my experience with them on review sites so that other brides would have an accurate review.  You should do the same.  And make sure to attach those two pictures.

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