Post # 62
Wow — I am SO sorry. There is nothing in your paperwork that would justify what they did. They would have been better off refunding your money in time for you to get a supermarket cake.
I am glad you had an amazing wedding, despite this terrible vendor who should NOT be in the wedding business… or any business.
Post # 63
1st of all Congratulations on your marriage!
I would definitely ask for my money back. Your insipiration photo and what you received look nothing a like and for that lady to take your payment is horrible. She probably didn’t stick around either because she knew she messed up.
We had a cake disaster too but we got it at a super cheap price from a “friendor” and didn’t have it in me to complain. I was exhausted.
Post # 64
PLEASE send this to Cake Wrecks!
Also, name and shame. Other brides don’t deserve to have this happen to them!
Post # 65
WOW. That is horrible. I’m wondering if perhaps the original baker fell ill, had a family emergency.. something, anything, to indicate that she asked someone else to make your cake?
Definitely ask for an explanation. I’m glad your day-of coordinator stepped in immediately to somewhat solve the issue.
Waiting to her what she claims caused the huge misunderstanding!
Post # 66
I read in a previous post that you mentioned your cake lady was going to “surprise you” for your top and bottom tier? I AM NOT SAYING WHAT SHE DID WAS GOOD, but only wondering if this will be something she uses against you? Did you change your mind after that post and give her your drawing with specific instructions? Either way, having styrofoam when NOT discussing it, is not what I would consider a surpise. I was just wondering if your cake plans changed after that previous post. Hope everything goes well when you speak with her. I’m very interested in her justification. Secretly, I hope it’s true what one of the bees said about there maybing being an accident that morning and this was the best they could do under the circumstances. It would still suck, but be more understanble. CONGRATS ON THE WEDDING! I’m glad everything else went perfect =)
Post # 67
Quick update — to date we are still going back and forth — the cake lady is actually proud of this cake and told me my “aunt” said it was beautiful — I’m still trying to identify who this “aunt” was, and I can only assume that whoever said that was just being nice. She has not directly addressed the styrofoam issue and has only offered me partial credit towards another cake. Needless to say, I don’t want another cake — I would like a refund (partial or full) for this mess.
We are working on getting photographs from guests who took photos of the cake before my coordinator tore it apart and covered it with flowers. In a panic, I told my photographer not to take any pictures of the awful cake and she listened to me.
My husband is going to make the phone call b/c I’m still not rational about the cake and he says I’ve been too nice about the whole situation in my communications with her.
I did have a perfect wedding, and we’re getting our photos back from the photographer this weekend and I know when I see them and how wonderful everything else was, I will move past the awful cake. I feel pretty lucky that the only thing I have to complain about is a cake!
Post # 68
This is totally unbelievable! (And unacceptable!)
Maybe you should forward her the link to this thread…..she can see what other people *really* think of that cake.
Post # 69
I really dont know how/why she is proud of that particular creation.
I’m sorry that you had to go through with this. I would be pretty upset still, too!
Post # 70
this whole thing is horrifying!!
i know you said shes a very nice lady, but if she is DEFENDING this rather than apologizing and giving you a full refund, you need to take more extreme measures!
seriously, though- small claims court might be a good idea
Post # 71
Wow,she should be ashamed of herself.I thought for sure that she would offer you a full refund.I would Definitly sue her in small claims court.How much was the cake? If you don’t mind me asking.
Post # 72
wow, what a nightmare! i would definitely be asking for a refund!
Post # 73
- Wedding: June 2017 - Vegas Wedings
Do you have any friends or family who are lawyers? Id stop talking to her and have a professional mail her something with letterhead on it. Its absurd that she’s trying to offer you credit.
Post # 74
My Future Brother-In-Law is an attorney and we’ve got him on standby — my husband is going to try one more time and if she still offers just credit, Future Brother-In-Law is going to send her a certified letter.
The cake was a little over $400.
Post # 75
- Wedding: May 2013 - Walt Disney World
Omg, she charged you $400 for something that was almost all styrofoam?! That’s ridiculous! I really hope you get this resolved, even if it means getting your Brother-In-Law in the mix. She should be apologizing profusely to you for presenting a cake like that. I agree with another poster that recommended a negative review of her work. 🙁 I’m sorry that this happened to you, but tons of congrats for your big day!
Post # 76
Final Update — We had one last communication with her — I basically asked her to explain where I failed in explaining the cake that I wanted to her. I told her I know I was/am emotionally invested in my wedding (probably too much), but I was mostly just frustrated and trying to figure out what went wrong.
In reply, she made me feel like a horrible person, stating that her husband was just diagnosed with cancer and when you weigh that against not liking your wedding cake, it should put things in perspective. No explanation….just that.
I should have kept it business and not thrown in my personal feelings about the cake and how much it upset me — because she was able to throw back worse personal issues/feelings.
So, I’ve decided to drop it — my husband or coordinator can go back to her if they wish, but there’s not much I can say after that.
My husband and best man talked about the cake thing and came up with the perfect thing to help me move on — a wedding cake party! So on our six month anniversary (when we finally have our house to ourselves — his brother lives with us currently) we are going to throw a wedding cake party and have a bunch of friends over and get a smaller scale cake of my dreams and cut it and take pictures and celebrate.