(Closed) WWYD? Photographer booboo

posted 9 years ago in Photos/Videos
Post # 3
Member
5399 posts
Bee Keeper
  • Wedding: November 1999

We had a clause in our package that said we would get a CD with all the images from our wedding, but our photographer is only releasing half.  It’s gonna be a tough battle that’s for sure, but if it bothers you I would really say something.  Money can’t replace the photos, but maybe there is something they can do so you don’t stay with the sour taste in your mouth.

Post # 4
Member
2292 posts
Buzzing bee
  • Wedding: July 2008

I don’t know that you can do anything.  You could see if there is some clause in your contract about equipment failure, but I kind of doubt there is, if it was’t detailed enough to address the hours that the second photographer would be there.  You can spend days or weeks or months thinking that the photographer should have been better prepared, but I guess you would have to ask a professional photographer (there are a few on the boards) if they commonly carry back-ups for every lens. 

However, that kind of second-guessing is not going to accomplish anything.  What you should do, I think, is figure out what you want. Realistically, there are two things that your photographer can do for you – he can give you some kind of discount on either his services or some product you buy from him (a wall portrait, an album), either applicable to this event or to another photography sitting (a one-year anniversary portrait, or maybe a casual family portrait).  If you think that would help, you could suggest it.  (I would think that it would occur to your photographer to suggest something like that, if you have already expressed your disappointment.) 

However, you already said that money isn’t going to make you feel any better about this.  If that is really the case, I do think your husband is right – you just have to get over it.  And I don’t mean that to sound awful – because it is disappointing that the pictures aren’t what you had envisioned – but you can be upset about that, or you can be happy with the great pictures that you do have.  At some point, it is true that there is no point in crying over spilt milk.  And your husband is right – there is no point to feeling horrible about something that you can’t do anything to fix – unless you just really want to feel horrible.  I know all about this, because my husband has to remind me all the time.  I find it helps to give myself some limited amount of time (until next Tuesday, or something) to try to figure out how to fix whatever it is, and if I can’t come up with anything by then to just decide to be, if not happy, then happy enough.

Post # 5
Member
90 posts
Worker bee
  • Wedding: May 2000

Hi Rebecca,

Sorry to hear that you’re a bit disappointed with your coverage. I’m a pro photog so I’ll respond from that point of view. First, pretty much every pro has a clause that they can’t guarantee any particular photo because we’re not in control of the event. Basically it’s a cya, clause. Maybe your photog had a backup on his hip, but by the time he could replace it, the hora was over. Who knows? But your concerns are valid.

How did your photographer react when you asked about those photos? Did he seem concerned or did his response seem like an excuse? If I were the photog in question, I’d want you to be 110% thrilled with my coverage and would be upset to learn that you weren’t. I’d ask what it is you want to make it up? If it’s reasonable, I’d do it. If it’s not (i.e. 100% refund + all photos on a disk, is never a reasonable request), I’d try to find a suitable alternative.

If there is something you feel that your photographer can do, that would truly make you happy with your coverage, ask. If nothing will make you happy, I agree with your hubby. 

Good luck,

N’neka 

Post # 6
Member
5399 posts
Bee Keeper
  • Wedding: November 1999

I was looking at my contract with my photographer and they said if something happens they will give us a percentage back of what we paid.  I know you said money wouldn’t fix it, but maybe they would do something like that.  Or do photos for you to put in Christmas cards, they wouldn’t want any bad word of mouth I’m sure so if they are professional they should work with you to find something that will make you both happy.

Post # 8
Member
86 posts
Worker bee
  • Wedding: September 2010

Looking at it from a different perspective for a second (and shifting off of the pro photographer), have you asked your guests if they happened to get any wide angle shots of the night?  You might be surprised with what you come up with. 

I’m by no means a professional photographer in any regard, but I have a digital SLR camera that I bring to bigger events (including some of my friends’ weddings over the past year).  One of my friends didn’t have a photographer there for her getting ready, so I took some shots in between getting ready to be a bridesmaid.  At other weddings, I took some pictures of the scenery or some of the more random things that the professional photographers left out (I’m quirky and I think things like chandeliers, etc… can make neat photos).

There have been photos that they’ve all loved and I try to make sure to pass on all the pictures I have (after all, they were their days).  I’m sure your friends and family wouldn’t mind at all sorting through to see if they managed to capture any of the "missing photos" you might want to have.  And if they aren’t exactly perfect quality, get someone you know that can use photoshop or a comparable program to fix the minor issues (red eyes, color, etc . . .) so that you can have some of the pictures to include with your professional pictures so you have a full recap of the night.

 I know this doesn’t fix things from the professional photographer end of the spectrum, but this might actually make you feel a little better knowing that these events were captured in some form.  You might also want to look into seeing if there was a video of any of the night and seeing if you could get any still shots from that.  

 Give it a shot, and I truly wish you the best. 

Post # 9
Member
90 posts
Worker bee
  • Wedding: May 2000

Rebecca,

You’re not being silly at all. It’s not your job to micro-manage your photographer & ensure he has everything he needs. Your job was to trust him and let him do his job, which you did.  He let you down, maybe unintentionally, maybe through carelessness – that part is unclear. I assume you saw plenty of wide angle reception shots in his work.

Back up equipment doesn’t necessarily mean 2 of everything. I have only one lens in every range (4 total), but the range overlaps slightly. If my wide angle were to fail at wedding, I’d use the next widest lens and stand back if possible.

But really, what do you want?  If you want some sort of discount or freebie, you’re well within your right to ask. Maybe you just need him to acknowledge your feelings.

 

 

 

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