Post # 1
I booked our photographer based on many, many, many good reviews on my local wedding board. We signed a contract that stated that he would provide us with two dvd’s of our images; one full resolution and one low resolution.
The wedding has come and gone and I have been informed that the high resolution photos have been "lost" but that he had the low resolution photos. We agreed on restitution, including a dvd with all of our low resolution photos. However, after receiving the dvd and upon review, I find that he did not include all of the images. We were able to review our images on an online proof book and many of the images on the online proof book are not included in our dvd! Obviously these images are still available as they are online and my photographer is not answering my emails. He is not registered as a BBB and I’m considering going to small claims court but am not sure if my case is valid, given that I have received restitution (albeit not 100% satisfactory).
So Bees, WWYD?
Post # 3
- Wedding: September 2008 - A tiny town just outside of Glacier National Park
I would ask for a full refund. Low-resolution images are useless except for web viewing. He has not provided services as per your contract. Restitution may conflict things as you have already reached an agreement, but you asked what we would do and I would ask for 100% refund… I would have done that as soon as the print-resolution images were lost.
Post # 4
I have no idea what to do about the legal issues or restitution, however if you just want to be able to print out a photo at a size suitable for framing you can fudge the lower quality images to make them a little better. Open the image in photoship and successively resize the image by 10% over and over again. This will give you more data in your image than if you jst scaled it up by 200% or whatever all at once. Hope this helps, even just a little.
Post # 5
- Wedding: May 2011 - Trinity Lutheran Church & Idlewild Country Club
That’s horrible and I would ask for a refund – esp if he’s avoiding you.
Like the poster above me, I don’t know about the legal side of things but here is a helpful photoshop hint to make you photos larger.
First, this has to be CS3, because although you can do it in CS2 it will not come out the same.
Right click on you image thumbnail in your layers pallet and chose "Convert to Smart Object". It may take a second but then you will see the bounding box around your photo.
Change you canvas size (not image size!) to the desired size and then grab your corners of your image’s bounding box, hold shift, and drag the corner to increase the size.
Click the black arrow on you toolbar and choose "Place" when a pop up box appears. Then your photo will be larger!
By turing the image into a smart object, it turns the pixels into a "vector" like image so then size should increase a little better.
That’s so sad about your DVDs though 🙁 Good luck getting it straightened out!
Post # 6
You absolutely have a case in small claims court. All RAW, JPEG – high res images should be retained by the photographer – either you can purchase them or you can buy images that are printed from the high res images. If he does not have them, this is a case of lost materials and not delivering the final product.
Look over your contract but I strongly urge you to speak to a lawyer. It’s a pain but it’s your wedding photos and you should get a refund.