(Closed) Yup! My jeweler lied to me!

posted 7 years ago in Rings
Post # 3
Member
7975 posts
Bumble Beekeeper

Is it possible that the jeweler just doesn’t know that the designer still has these bands? The designer probably sells more than one place; maybe the jeweler stopped carrying their line or something?

Not sure, but I think this sounds like it could easily be a misunderstanding/miscommunication!

Post # 5
Member
1559 posts
Bumble bee
  • Wedding: June 2011

Whether it’s a misunderstanding or an outright lie, the jeweler still has an obligation to provide you with the service you require (in this case, providing you with the band that matches your ring) or else you should go to a jeweler who CAN provide it. 

Just let the jeweler know that your ring DOES exist, and that you want exactly that. If they can’t do that for you, take your business elsewhere. 

Post # 6
Member
1986 posts
Buzzing bee

I think it also sounds like a miscommunication. I hope it all gets cleared up for you!

Post # 7
Member
7975 posts
Bumble Beekeeper

Can you buy direct from the designer and skip the jeweler all together?

Sounds like the guy was confused. Maybe you can just show them the response you got from the designer from the get-go, like, “I was told this ring wasn’t in your system anymore, so I emailed the designer and she can still make it; I’d like to order it through you if possible.” ?

I dunno, I’m pretty non confrontational. 🙂

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