(Closed) Zales? Kay? Gordons? Samuels? Local jeweler?

posted 8 years ago in Rings
Post # 3
1682 posts
Bumble bee

I would never consider anyone except a local or small jeweler. Too much at risk with chain stores for me, personally.

Post # 4
1769 posts
Buzzing bee
  • Wedding: October 2013

 My Mom and my Fiance picked out a setting from Good Old Gold, who is a local jeweler to me, and GoG put the heirloom diamond in the setting.

Post # 5
1673 posts
Bumble bee
  • Wedding: November 2013

Um, I hope Zales doesn’t do that, OP.  My wedding band is from there so I have to do the 6 month checks, etc.  I also plan on sending my rings out to get soldered together after the wedding…

Post # 6
1802 posts
Buzzing bee

@FutureMrsHolmes:  Go with a small/local jeweler.  My Fiance had a wonderful experience buying my e-ring from a local place, and we’ll definitely be back to buy our wedding bands.  I have multiple friends who have had awful experiences with Zales and Kay – including one who had a diamond switched out during repairs like you mentioned.

Post # 7
3329 posts
Sugar bee
  • Wedding: April 2014

That’s awful if they do. 

Post # 8
974 posts
Busy bee

My husband purchased my engagement ring on his own, but we did buy our wedding bands from chain stores. I believe that my two bands (I have one on each side of the engagement ring) from Belden Jeweler’s and I have a RHR (diamonds all the way around) from Zales. I’ve had fine experiences at both places. I have never left my diamonds with them for any reason – after we picked them up, I took them home and never looked back! 

Post # 10
1874 posts
Buzzing bee
  • Wedding: April 2013

WOW! I’ve never heard of that (Zales thing)! Don’t exclude dept stores! DH got my ring from Kohls! It’s completely unique and blingy which is exactly what I wanted! Overall I had a pretty good experience with them. There was one bad thing that happened though. I went there to get my ring fitted. They said it would be ready in a month. I called exactly a month later and they said my ring was sized and ready. DH and I went up there but when I tried on the ring, it felt like it wasn’t fitted. The associate measured and sure enough it was a size 7 and it needed to be a size 5. I was highly upset my ring was just sitting around under a drawer the whole entire month. I HATED being parted with my ring and now I was going to have to be away from my ring even longer AND I felt like incompetent ppl were handling my ring! I burst into tears. The manager offered an addt 20% off the ring and said they were going to put a rush on sizing. Thought they LIED about the rush I did get an addt. 20% off my ring

Post # 11
116 posts
Blushing bee
  • Wedding: City, State

Fiance and I are getting my ering from Shane Co. and we love them so far! They’re super helpful and willing to work with us on getting my heirloom diamond set 🙂

Post # 12
793 posts
Busy bee
  • Wedding: May 2014

@FutureMrsHolmes:  A lot of people on here would never go to a chain jeweler, but what works for some won’t work for all.

I got my engagement ring (and most of my other jewelery) from Zales. I have never had a problem with anything. I have had my e-ring for 4 years and I get complimented on it all the time.

Post # 14
572 posts
Busy bee

I got my ring from Kay and I couldn’t be more pleased. I did ask them to search their database until they found one I was happy with and I got to see it before buying it but it’s beautiful and I love it.  I have no complaints other than the fact that if I have to have anything done to it, it takes them 2 weeks to mail it off and get it back.

I have a great relationship with the manager of my local one, however, and I trusted them with the stone from my mother’s engagement ring to make me a custom bezel set ring to start a RH stack 🙂

Post # 15
188 posts
Blushing bee
  • Wedding: June 2014

My first one, a black diamond solitaire,  was from zales. The customer service was horrible most of the time, both in store and on the phone. The rings they kept sending me were chipped or gouged. It was horrible. I so wanted that ring and a wrap from there. I decided to not even get the wrap because I didnt want to take a chance on quality. The one I now have was from Rogers.  I believe its the same as samuels in some areas.they were amazing there. They ordered three different shipments of black diamonds, one was not good enough quality so they sent them back. They had all the settings I had seen online there so I could see them in person with the diamonds. They were not at all pushy or fake.  One of them had learned about black diamonds so she was able to answer questions if I had any, I thought that was great. Once I picked the band, stone, and halo it was put together by the time we went to get coffee. I will buy from there again for sure.

Post # 16
8700 posts
Bumble Beekeeper
  • Wedding: May 2013

@FutureMrsHolmes:  Jared’s. I’ve never been to a crappy one, ever. People always say “But it’s more EXPENSIVE”, but the diamond stats are WAY nicer than anywhere else.

When DH walked in and said “I have 10K and need a ring”, he got a jeweler who’d been in the business for 36 years and helped him pick the most efficient, most blingy, and most rock he could get without lowering the quality.

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