(Closed) Zales? Kay? Gordons? Samuels? Local jeweler?

posted 7 years ago in Rings
Post # 32
11231 posts
Sugar Beekeeper
  • Wedding: August 2013

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@Apple_Blossom:  This. My ring is from Kay. I love our local one. The people are always very friendly and helpful. A lot of the issues that happen are due to the local (to the specific location) place that Kay sends their jewelry for service.

Post # 33
2807 posts
Sugar bee
  • Wedding: September 2014

we went with local jewelers. my engagement ring is from a local jeweler north of seattle. his wedding band will most likely come from a jeweler close to where we live now. i feel like the customer service is better, and the quality is better.

Post # 35
838 posts
Busy bee
  • Wedding: June 2014

@FutureMrsHolmes:  My wedding set is from Kays. I have nothing but great things to say about my experience so far. They were very helpful. Although the ring I have now isnt the one my Fiance proposed to me with. The first one the diamond looked funny because of feather something. I dont really remember what its called, but its like lines that are in the diamond and it made it looked cracked. Thats how it naturally is, but we didnt like it. My Fiance called them right away and they had the ring ready for him to exchange the same day he proposed. I haven’t had any issues though.

Now my brothers Fiance and my cousin’s Fiance have all had issues with there rings. They’ve had diamonds fall out or chip.

My cousins Fiance ended up getting a totally different ring because they had it in so many times to get fixed in a year they got fed up. The first ring he bought was discontinued so I don’t know if that had anything to do with it.

My brothers Fiance had her ring a few months and the middle diamond had chipped. They wanted to  send her ring in to replace the diamond which I believe they said could take 3 months. She asked them if she could just exchange it since she hadn’t had it long at all. A few days later she went in to get her new one and realized it was a smaller version of hers. She told them that wasnt the same as hers and they showed her another one that was supposedly the same as the one they tried giving her and she told the lady the second one was the same as hers, but the first one wasn’t. I guess the lady never said anything after she asked her if she saw the difference. Neither have had a problem since.

I have heard bad things about Zales. I did not have a good experience there. Everytime i would go in there and look they were VERY pushy on getting me to buy something Even though i told them i was just looking to get ideas. My experience with them wasnt with an engagement ring, but with a bracelet my Fiance bought me 2 Christmases ago. I couldn’t get it clasped myself and that’s what I wanted so we went to return it. He paid cash and they said we don’t have enough cash to give you, but you can get store credit unless you want to come back in a few days. So we came back a few days later and they told us the same thing. So we went back a week later and they tried telling us the same thing again and my Fiance finally told them we wanted our money back now and were not leaving until we got it. We had the tags on it and the receipt so its not like there was an issue. They ended up getting the manager and she went to the back and got our money. It’s not like it was $1000. It was like $150. I will never go back there.

Post # 36
263 posts
Helper bee

I went to a local family owned store. Only 2 stores in my area carry Tacori rings, so I was pretty limited. The sales people were so friendly, it was a great choice. I only wish my SO got the center diamond from online. I feel he could have gotten more for his money, but I love it either way!!


Post # 37
365 posts
Helper bee

I don’t have a ring yet, but for what I want(~1ct emerald halo) jared quoted $7000, shaneco quoted $5500 AND had a better upgrade/warranty, and the local jeweler(3rd generation and has been in business for more than 50 years) quoted me at $4500 and was willing to match shaneco’s policy. Not to mention they were upfront about their pricing, were knowledgeable enough to deal with me(pricescope regular) and were much more friendly.

i vote local jeweler all the way.

Post # 38
11267 posts
Sugar Beekeeper
  • Wedding: April 2012

@FutureMrsHolmes:  i would suggest a local/family jewellery store; one that does all of the work on-site.  your diamond will always stay in that store and in their safe when not being worked on.  when you take your jewellery to a chain store, they have to send it out and there is more chance of bad things happening due to so many hands touching it from point a to point b.

Post # 39
899 posts
Busy bee

We had an awful experience at Zales, I ended up getting a moissy from moissaniteco.com.

Post # 40
2346 posts
Buzzing bee
  • Wedding: November 1999

My ering and bands r from Gordon’s. Couldn’t be happier with them. Certified solitaire. obviously I can get cleanings every day if I want. We practically got one diamond band for free with all the sales and discounts we applied when we purchased. Have always had spectacular customer service, which is worth noting bec I am sorta hard to deal with. 

Post # 41
4410 posts
Honey bee
  • Wedding: December 2010 - Savannah, GA

I know from personal experience, I’ve been happier with the work I’ve had done at Rogers and Holland than I have been with the work done by a local jeweler that was recommended to me. 

One advantage that a local jeweler has over a chain store is they are locally and often family owned, and I think you get more personal attention.

I used to work for one of the chain stores, and there really isn’t a whole lot of difference in quality from one store to the next. Some have better service, some have better sales people, some have better policies. One advantage that the chain stores have over local stores is they have the access to a much larger inventory. They can easily call up their supplier or corporate office and get whatever quality of stone their customer wants. 

The advantage that online stores like Blue Nile have is they purchase huge quantities of stones, so they are able to get quantity discounts, which they pass onto their customers. 

Post # 42
278 posts
Helper bee
  • Wedding: April 2013

If I already had the diamond then I ould have gone to a local jeler to have a custom setting done. I didn’t though (well, wasn’t willing to take my grandmother’s diamonds out of the earrings she gave me for a ring), and DH got my set at MArks and Morgan (a sister company to Kay). I have to go by Kay’s every 6 months to do inspections and their customer service is horrible, but whatever. I have a very unique looking set and it didn’t break the bank.

Post # 43
3080 posts
Sugar bee
  • Wedding: July 2014

@FutureMrsHolmes:  he got mine at a local jeweler. The setting is tacori but the diamond was taken off of another ring in the estate section. 

Post # 45
662 posts
Busy bee
  • Wedding: November 2014

Zales is horrifically over priced–even when they’re 30% off they’re still more than similar designs and stones from Blue Nile, James Allen, GoG, Ritani, etc (all of these listed are s awesome and have great websites that allow you to comparison shop before seeing IRL). Everything I’ve seen in Kay (or any other mall jeweler) stock has had very low quality stones, many without a GIA report to boot. Go into an assortment of places and you’ll see what works for you. Just know that if you don’t do your homework and comparison shop that you may not get the best value for your dollar and/or you may end up with a piece if jewelry that doesn’t look great out of the store and away from jeweler’s lights.

Post # 46
3101 posts
Sugar bee

@FutureMrsHolmes:  I have heard horror stories about all of the big chains (especially Zales, though).  I would definitely go with a reputable local jeweler that you’ve gotten recommendations for!

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