(Closed) Zales Rings

posted 6 years ago in Waiting
Post # 3
11752 posts
Sugar Beekeeper
  • Wedding: November 1999

I’ve never bought at Zales so I can’t speak to their customer service, but I’d recommend you look at the rings in person. If only looking online, I think you will be surprised at how different the ring may look in the pictures than it does when you have it on your finger.  The Zales rings tend to use low clarity (i1-i3) and are generally not as high quality than other places.  

Post # 4
14481 posts
Honey Beekeeper
  • Wedding: June 2011

Personally, I wouldnt just because you can get a lot more for your money buying from a reputable online retailer.  ]I’ve bought pendants and gemstone rings from chain jewelers like Zales, but have never had issues with it, so I can’t speak to their customer service.

Post # 5
2305 posts
Buzzing bee
  • Wedding: April 2016

That’s the same ring NikkiS has (she has a wedding band that sits away from it) and one that I’m looking at. There are two things Zales said they could do for me. One, they can cut a piece of the basket away at the bottom, so a band can slide into the cut. 

You can see that in this picture


They also have some curved bands that sit really close to it, and if soldered together will fit, which is the way I plan on going if this is the ring we decide on. This is the band that I tried on with it, and it looks pretty good with. 
http://www.zales.com/product/index.jsp?productId=4210758&kpc=1′ defer=’defer

Personally, I’ve had a really good experience with Zales. I know NikkiS has to, but through People’s who are the Canadian version of Zales. They were super helpful in letting me try on rings (and change my mind a million times), answered all my questions, and have let me order in rings to take a look at that the store didn’t have, at no cost to me.

Post # 6
662 posts
Busy bee

I have two points about Zales which you might disregard and that is okay.  1) Their customer service is fantastic but when I had my first engagement ring appraised they found a scratch in the stone even though Zales said there were none.


2) when you buy your ring from Zales they are virtually worthless outside of sentimental value.  When I got divorced I tried to sell mine because I needed to eat (I was in an abusive relationship for my first marriage and I left with nothing) and they said my ring wasn’t worth much because Zales is a mass producer.  They offered me 300 dollars for a 4300 dollar ring. 


That’s all I have to say about Zales.  They were great to me when I went in to get my ring cleaned (although keep in mind their warranty only counts if you get your ring cleaned by them every year (or was it every six months, I cannot remember).


If the ring is something that you love, go for it.  It’s beautiful.  I would suggest making sure you look at the diamond under magnification though, before you buy it.


Their customer service is really great.

Post # 7
3148 posts
Sugar bee
  • Wedding: February 2010

I think their jewelry looks better on their website than it does in real life, so be careful with that. (but then again, that can be common for a lot of retailers.) you can always order something online and return it in the store if you need to.

 EDIT: I thought I had read some bad things about Zales, but I now realize that I may have been thinking of a different jewelry store (maybe Kay).  anyway, I don’t have any personal experience with zales besides buying & returning two pieces of jewelry. 

just be sure to really take a close look at your ring when you buy it and make sure it stands up to the quality you are looking for. 


Post # 8
1722 posts
Bumble bee
  • Wedding: July 2015

I love my Zales ring and have had a great experience with their customer service.  I’m pretty sure Fiance and I will continue to buy jewelry from there 🙂

Post # 9
673 posts
Busy bee
  • Wedding: September 2013

My ring is from Zales and I love it 🙂

Post # 10
511 posts
Busy bee

Any large jewellery chain mass produces its rings, which basically means that the molten metal is poured into a mould.  Only a goldsmith or small jeweller will actually make an individual mould for a ring.  As far as diamond quality goes, you really do get a lower range of stones and only a recognized certification like GIA will give you peace of mind.

Post # 11
58 posts
Worker bee
  • Wedding: September 2013

My ring came from Zales and I really have no complaints. It is a 3 stone emerald cut with a toal carat weight of 3.42ct. My stones are of much better quailty than what we expected from a “mall” store. I had no intentions at all from buying from Zales but they had the ring of my dreams for a reasonable price and the quality is great. Customer service has also been wonderful. 

Post # 12
10714 posts
Sugar Beekeeper
  • Wedding: June 2012

Got both my ering and wedding band from Gordons (which is also Zales) and I love them more than anything else I’d seen anywhere while we were shopping around. They look fantastic in person as on the websites and we got great prices for both. I had to have mine resized and they were so nice about everything. Everytime we go back they still know us by name and we since bought more jewelry from them, another ring and a necklace. 

Heres my wedding jewelry and my other ring from them too.

The last one I designed myself and had them custom make it =D

Post # 16
3421 posts
Sugar bee
  • Wedding: September 2014 - Manhattan Church Rec Center

In a perfect world my SO would order my ring from Angara.com and get me a three stone ring with a sapphire stone center. He wants to get me a sapphire and I want one. I went to zales to see what the have, just because I wanted my SO to have the ability to go into a store and look and touch the rings if he felt he needed to. I did notice I did not like the quality of the diamonds and could spot a low grade diamond a mile away. When I looked at their sapphire rings I found out that most of their gemstones are lab created, which is not what I am looking for for my Engagement Ring (for regular jewery, sure – Engagement Ring, no) & their natural stones are not the best quality.I still had a great costomer service experence and the guy who worked there (who I now refer to as my guy at Zales) and he wrote all the specs I liked on a business card, which I left strategically by the microwave for when my SO was ready. I continued to pop in and inspect their sapphire collection and gab with my jeweler.

When my SO said he was thinking of a ring from Zales for me I advised him that their sapphires weren’t that good in quality and he should order a loose sapphire to his specs and then go to Zales (or any brick and mortar store) to look at settings that fit the stone. I think that way he can get the most bang for his buck & cut his saving proccess into two sections, which would be easier for him.

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