(Closed) Zales…

posted 7 years ago in Rings
Post # 3
Member
9029 posts
Buzzing Beekeeper
  • Wedding: June 2011

Wow are you sure its the same ring? I bought my wedding band from Zales a week ago and when I came home and checked it was more expensive online.. but thats because they were running a special sale last weekend. That must be a bad location then

Post # 4
Member
7587 posts
Bumble Beekeeper
  • Wedding: December 2010

Darling Husband bought me a right hand ring as a gift and it was cheaper in the store actually as bells said.

Post # 5
Member
10367 posts
Sugar Beekeeper
  • Wedding: September 2010

Always always always check prices online before buying! I have a smart phone, and never purchase anything from a physical store without first searching it out online.

Post # 7
Member
344 posts
Helper bee
  • Wedding: June 2013

@MsRMTiffany: When we bought my promise ring from zales, the sales lady insisted that she was bending over backwards to give us the BEST DEAL!  Compared to the other rings we looked at, it was the sparkliest and the cheapest so we thought we hit the jackpot.  That night I did the same thing and went online and saw that the price Fiance paid was the SAME (maybe $10 more) than the price in the store.  I thought they were shady mofos, but brushed it off because instead of sizing the ring, they were just making me a brand new one in my size.

Anyways, come 2 years later.. my promise ring was looking pretty sad since the rhodium plating wore off.  I took it in to get replated since we paid the $40 or whatever for the free service plan.  First, they told me that it was going to take 5 weeks to get it replated since they didn’t do it in store.  I was like.. urgh that’s a long time!  So, she told me I could pay $20 for them to do it that day..  Uhh.. wtf?!?  NOOOOO… Why would we buy that stupid lifetime protection plan??  So, I told them they could have my ring for 5 weeks.. whatever.  Well, they ended up calling my Fiance that night to let him know my ring was done.. SHADY! 

My ring is super pretty and shiny, but I am grateful it is not my e-ring, because they would have probably swindled my out of more money for the sole reason that parting with my e-ring for 5 weeks would be torture.  You live and you learn..

Post # 8
Member
1729 posts
Bumble bee
  • Wedding: July 2012

@CaliforniaLove: Ugh. Perfect example of how badly those chain stores will pull you through the ringer as much as they can.

On another forum I like, there’s actually a different name for them: maul stores. As opposed to “mall.” lol! I think it’s appropriate. 😉

@msTiffany, I’m glad you’re marching that ring right back to the store to return it! Good for you.

Post # 9
Member
223 posts
Helper bee
  • Wedding: June 2011

If they’re worth a damn, you could print out the web page, bring it to the store, and they’ll credit you the difference. (Macy’s does this and I love them for it–they’ll usually even do it if you buy something full price then it goes on sale the week after). 

Good luck!

PS for california love:  You should check out the jewelry district in LA for your engagement ring. We have a jeweler there that his family has been using for the last 20 years and I’d be happy to pass along their info if you want it. 

Post # 10
Bee
6473 posts
Bee Keeper
  • Wedding: June 2011 - Sydney, Australia

So we don’t have Zales in Australia but I had a pretty poor experience with them while I was in Vegas recently…  found a beautiful gemstone cocktail ring that I fell in love with, tried it on & asked about re-sizing – so she disappeared to ask another lady in the store, returned to us and told us it would take an hour to be resized on the day.

No worries! We got everything paid up & the assistant THEN tells us ‘Oops! Actually, our jeweler isn’t in today. can you come back tomorrow?’ Er, no, we can’t – we’re flying to a different state tomorrow. So she rang the sale up and made us go through the whole process of BUYING the ring, knowing full well that it couldn’t be done that day and not bothering to tell us? We then had to sit there and wait for her to REFUND the entire stinking purchase because we couldn’t come back to pick it up the following day.

Ugh! So ridiculous. All that time wasted because she wanted to make the sale & didn’t just tell us that it couldn’t be done that day BEFORE charging us? Lame. I later found a better ring (and cheaper too) but that has kind of soured my experience with them.

I hope you can return it & get the cheaper option! 🙂

Post # 11
Member
344 posts
Helper bee
  • Wedding: June 2013

@littlemissmango: I think I know what forum you’re talking about.. Wink  That being said, my ring was the cheapest, prettiest band we could find.  I did a lot of research online (yes, even for my promise ring) and $400 for a 1/4 ctw shared prong half eternity is not a rip off, but uhh.. why did we have to “bargain” them down to the lowest price?!?  I’m pretty sure if we had said nothing and assumed their prices were standardized (which they should be since they have a f*ing website) we would have been in the position of OP and paid AT LEAST $100 more.

 

@MsRMTiffany: If I were you I would call Zales (customer service) and tell them how this has tainted your view of their company.  They can learn from their mistake (hopefully) and maybe you’ll get something free.. or a discount off your hubby wb.  Laughing

Post # 12
Member
14496 posts
Honey Beekeeper
  • Wedding: June 2011

I highly recommend borsheims.com.  Their brick and mortar store is here in Omaha and they have a fantastic reputation (owned by berkshire hathaway/warren buffet).  I have always received great deals from them.  My brother went there after I met up with him and drug him out of Zales.  He got a much nicer ring for the same amount he was going to spend at Zales.

Post # 13
Member
98 posts
Worker bee
  • Wedding: July 2012

I reccomend you go back to the store my SIL got her band from Zales, and it went on sale soon after. She went back to the store and they refunded her the difference. 🙂

Post # 14
Member
97 posts
Worker bee
  • Wedding: May 2012

The same thing happened to me!! My bf and I were ring shopping at the Zales Outlet store. We went in just on a whim. We saw a men’s ring with white and black diamonds that he loved. So the sales lady wrote down all the cost and info. Fast forward about 3mo and we are back looking again just to see if the rings we liked still compared after some more shopping. This time the display case said one price approx $1400, but when my bf caught a glance at the actuall tag on the ring it was $1200 and by this time I had peeped it online for $700. So I was pretty put off and was further reassured that their price was bunk when we walked by the non-outlet store and found the ring for $700 same as on-line!! Wtf?

Not impressed.

Post # 15
Member
400 posts
Helper bee
  • Wedding: October 2010

Print out the online sale and go back to zales they will honor it.  My friend got her engagement ring from them also and she brought in the online price and they honored it.  It was considerably cheaper on line also.

Post # 16
Member
1056 posts
Bumble bee
  • Wedding: May 2012

I have a HORRIBLE Zales experience story that I was about to post….

 

PS…all Zales are closing by the end of the year.

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