Post # 1
Member
1066 posts
Bumble bee
Hi Canadian bees!!
Just wanted to give you all a heads up in case you were procrastinating on ordering your shoes from Zappos Canada. They will no longer be shipping to Canada as of April 1st, and will be shutting down their Canadian site 🙁
I feel like us Canadians always get the short end of the stick when it comes to online shopping!!
Anyway, hurry up and order if you had your eye on something!
-Europomme
Post # 3
Member
46334 posts
Honey Beekeeper
Luckily for me I live close to the border so can have shoes shipped to a Blaine, WA mail receiver.
Post # 4
Member
955 posts
Busy bee
that is fascinating! Did the company say why?
Post # 5
Member
1066 posts
Bumble bee
Here is what it says when you go to the website:
Hey, everyone. While we often have fun things to talk about in this space, we sometimes have less pleasant topics to share.
We have made the difficult decision to shut down the canada.zappos.com site and stop shipping to Canada. One of our core values is to “deliver WOW through service”. That means the best selection of brands and products that can meet just about every individual’s needs as well as fast, free shipping and free returns, all at competitive pricing. Our Canadian customers know that we have not lived up to these service levels.
Product selection on canada.zappos.com is limited due to distribution agreements with the brands we sell in the United States. In addition, we have struggled with general uncertainty and unpredictability of delivering orders to our Canadian customers given customs and other logistics constraints.
We would like to thank our loyal Canadian customers and are sorry that we will not be able to serve you in the same way. Beginning April 1, 2011, we will no longer ship orders from canada.zappos.com. Some of you may have electronic certificates with open balances. If that is the case, please be sure to redeem them prior to April 1, 2011. Of course, as always, we will still be accepting your orders placed from Canada and shipping to US addresses on http://www.zappos.com. Customers can always reach us 24/7 by calling 1-800-927-7671 or emailing [email protected].
Thank you for reading this. While you may not like our decision, we hope you understand the reasons.
Chris Nielsen
CFO, COO
Zappos.com, Inc.
Post # 6
Member
955 posts
Busy bee
that is mind blowing! Clearly one of the main issues isn’t service – but profitabilty. Wonder if the shipping/customs saga just proved not to be worth the hassle or profit margin
Post # 7
Member
143 posts
Blushing bee
*sigh* I loved Zappos. Personally I have never had any issues with customs or delivery times. If anything their international shipping was faster than many of the other site I have used I think it has more to do with the profit margin too… boooo!
