(Closed) Zappos.com – Friend or Foe??

posted 8 years ago in Shoes
Post # 3
Hostess
18644 posts
Honey Beekeeper
  • Wedding: June 2009

I have never had a problem with them.  I would return them and get another (you get free shipping anyway without VIP status) so the next pair should be fine.

Post # 4
Member
2201 posts
Buzzing bee
  • Wedding: August 2010

I’ve never had a problem with their customer service, but out of 12 pairs, I’ve only kept one. Mainly because most “bridal shoes” are incredibly uncomfortable for my feet. So far, Endless.com is shooting 100% (1 of 1 is in my closet). But, since I haven’t returned anything, I don’t know how they are about that. They have the same return policy (365 days) and free shipping/returns as Zappos though.

Post # 5
Member
542 posts
Busy bee
  • Wedding: August 2010

I get a package from zappos.com on a fairly regular basis (last one two days ago) and I have never had a problem with any of the shoes I have received from them.  I even have had a couple of pairs of shoes sitting around for months before I decided to return them, and never had any problems with the return.  I think it was a fluke and I would give them another chance.

Post # 6
Member
3285 posts
Sugar bee
  • Wedding: November 2009

I have only had 100 percent good experiences with Zappos.

Post # 7
Member
2004 posts
Buzzing bee
  • Wedding: November 2008

Not counting potential aggravation, what have you got to lose? If you’ve got time, I would give them another chance. I have had good experience with the shipping and quality of the product that arrived—just bad luck with the fact that the shoes never fit. I only buy shoes that I have seen in person first now, but I’d still buy online.

Post # 8
Member
2000 posts
Buzzing bee
  • Wedding: March 2010

I was about to say…you already get free shipping?! But yeah, I’ve never had any problems with them either. Maybe you just got a bad pair of shoes, I’m sorry girl!!! Hopefully you can exchange them for a newer pair.

Post # 10
Member
3285 posts
Sugar bee
  • Wedding: November 2009

Just to clarify, from what I am seeing as responses here on this thread…yes, free shipping is  a norm, but VIP is free OVERNIGHT shipping, guaranteed.  

Sure, their free shipping usually gets there overnight to start with, but their policy states, “When you order from Zappos.com, you can expect to receive your order within 4-5 business days.”

Post # 11
Member
473 posts
Helper bee
  • Wedding: July 2010

I’m a fan of Zappos. I’ve had great experiences with them so far!

Post # 12
Hostess
18644 posts
Honey Beekeeper
  • Wedding: June 2009

Yeah, I usually get the normal free shipping overnight (they are pretty fast with their shipping even though it says it can take up to 5 days).

Post # 13
Member
3162 posts
Sugar bee
  • Wedding: July 2010

I’ve never had an issue with Zappos. Probably just a fluke, and their customer service is always good if you need to make a return or anything.

Post # 14
Member
4567 posts
Honey bee
  • Wedding: August 2010

Zappos has an almost unparalleled reputation for nothing but STELLAR customer service… what happened to you was totally just a fluke. Order away!

Post # 15
Member
1091 posts
Bumble bee
  • Wedding: August 2018 - Oakland Manor

Zappos is well known for their customer service – I’d def. order again!

Post # 16
Member
592 posts
Busy bee
  • Wedding: September 2013

Foe…only because they don’t deliver to Canada.  And before you point out that there’s a Zappos Canada – lemme stop you.  The selection is terrible!

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